Customer Service Specialist
WarszawaCustomer Service Specialist
Warszawa
NR REF.: 1193864
Customer Service Specialist📍Warsaw (hybrid model: 3 days in the office, 2 days remote) 📝 Full-time employment contract 🎁 Comprehensive benefits package + performance-based bonus
We are currently supporting our client – a leading international company in the chemical manufacturing industry – in the search for a proactive and detail-oriented Customer Service Specialist to join their growing team.
Your responsibilities:
Warszawa
NR REF.: 1193864
Customer Service Specialist📍Warsaw (hybrid model: 3 days in the office, 2 days remote) 📝 Full-time employment contract 🎁 Comprehensive benefits package + performance-based bonus
We are currently supporting our client – a leading international company in the chemical manufacturing industry – in the search for a proactive and detail-oriented Customer Service Specialist to join their growing team.
Your responsibilities:
- Deliver outstanding service to assigned B2B customers across international markets
- Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
- Monitor order status and proactively address any issues that may impact customer satisfaction
- Handle customer complaints and provide professional, solution-oriented responses
- Collaborate closely with internal departments (sales, logistics, finance) and global teams
- Maintain accurate documentation and ensure compliance with internal procedures and legal standards
- A Master’s degree in business, Economics, or a related field is an advantage.
- 1–3 years of experience in customer service or business operations in an international environment. Nice to have
- Familiarity with SAP (especially the SD module) is a strong plus.
- Strong customer focus and ability to work effectively in a team
- Excellent communication skills and adaptability in a dynamic, fast-paced setting
- Very good at English and one of the following languages is required: Italian, Swedish, Dutch, Slovak, Portuguese, Czech, French, Spanish, Hungarian, German, Serbian, Croatian, Romanian.
- Stable employment based on a permanent contract
- Hybrid work model with flexibility and work-life balance
- Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
- Recognition through a performance-based bonus system
- Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry
What you need to do now
If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
