Technical Support Analyst with French
KrakówTechnical Support Analyst with French
Kraków
NR REF.: 1163281
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
Technical Support Analyst with French
Location: Remote
Job type: B2B (with Hays Poland)
Length: First contract for 6 months,
Rate: 60-80 PLN/h net + VAT
Start date: ASAP
Working hours: business hours
Remote work: 100% remote
What will you do:
As a Technical Support Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring that our front-line employees in our EMEA business unit receive white-glove support.
This role will be supporting a brand new insurance product for CoverWallet within the Gig-economy space.
You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.
We are looking for an individual who can work collaboratively to:
● Deliver exceptional product support to front-line employees using our platform
● Troubleshoot tickets and reports from front-line agents using internal tools to determine the root cause of a bug
● Offer troubleshooting assistance for carrier portal access as well as other sales tools including (TalkDesk, Slack, Salesforce, etc.)
● Identify and document steps needed to reproduce platform issues
● Escalate tickets requiring product & engineering input with the appropriate level of urgency and close the loop upon resolution
● Identify opportunities to improve user experience to decrease future training needs and support volume
● Regularly share support metrics and product feedback to the Product team
What we expect from you:
● Bachelor’s degree and 2+ years of product/technical support experience
● Experience working in Salesforce or with Salesforce Administration is preferred
● Exceptional troubleshooting and problem-solving skills
● Experience with post-launch support in a tech or product environment
● Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)
● Ability to learn new technologies and keep up-to-date on a rapidly changing platform
● Self-motivated and resourceful, with a strong ability to work autonomously
● Experience working with and configuring tracking systems such as Jira
● Experience with monitoring software and business intelligence tools is a plus
● Willingness to roll up your sleeves and get things done
● Comfortable working in a fast-paced and dynamic environment
● Strong written and verbal communication skills in both English and French (must be fluent in both languages)
What will you get:
Long-term cooperation with the client implementing projects for the largest players in the banking sectors.
Fast recruitment process - one meeting, decision even within 1 day
Standard benefits - preferential rates for LuxMed and Multisport packages
When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future
What will the recruitment process look like:
Your CV will be verified by Hays Recruiter
Recruiter will contact you by phone - a 20-minute conversation about the project and your experience
Technical conversation with the client (three stages)- online meeting (1.5h)
Offer
Welcome to the project!
Kraków
NR REF.: 1163281
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
Technical Support Analyst with French
Location: Remote
Job type: B2B (with Hays Poland)
Length: First contract for 6 months,
Rate: 60-80 PLN/h net + VAT
Start date: ASAP
Working hours: business hours
Remote work: 100% remote
What will you do:
As a Technical Support Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring that our front-line employees in our EMEA business unit receive white-glove support.
This role will be supporting a brand new insurance product for CoverWallet within the Gig-economy space.
You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.
We are looking for an individual who can work collaboratively to:
● Deliver exceptional product support to front-line employees using our platform
● Troubleshoot tickets and reports from front-line agents using internal tools to determine the root cause of a bug
● Offer troubleshooting assistance for carrier portal access as well as other sales tools including (TalkDesk, Slack, Salesforce, etc.)
● Identify and document steps needed to reproduce platform issues
● Escalate tickets requiring product & engineering input with the appropriate level of urgency and close the loop upon resolution
● Identify opportunities to improve user experience to decrease future training needs and support volume
● Regularly share support metrics and product feedback to the Product team
What we expect from you:
● Bachelor’s degree and 2+ years of product/technical support experience
● Experience working in Salesforce or with Salesforce Administration is preferred
● Exceptional troubleshooting and problem-solving skills
● Experience with post-launch support in a tech or product environment
● Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)
● Ability to learn new technologies and keep up-to-date on a rapidly changing platform
● Self-motivated and resourceful, with a strong ability to work autonomously
● Experience working with and configuring tracking systems such as Jira
● Experience with monitoring software and business intelligence tools is a plus
● Willingness to roll up your sleeves and get things done
● Comfortable working in a fast-paced and dynamic environment
● Strong written and verbal communication skills in both English and French (must be fluent in both languages)
What will you get:
Long-term cooperation with the client implementing projects for the largest players in the banking sectors.
Fast recruitment process - one meeting, decision even within 1 day
Standard benefits - preferential rates for LuxMed and Multisport packages
When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future
What will the recruitment process look like:
Your CV will be verified by Hays Recruiter
Recruiter will contact you by phone - a 20-minute conversation about the project and your experience
Technical conversation with the client (three stages)- online meeting (1.5h)
Offer
Welcome to the project!
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
