Technical Customer Support - Tier II
WarszawaTechnical Customer Support - Tier II
Warszawa
NR REF.: 1153326
For Hays' client, I am currently looking for a Technical Customer Service - Tier II who will join the company in WARSZAWA.
Your new role
Individual accountabilities
What you'll need to succeed
In order to be successful in this position you need to have minimum of 3 years of experience working on similar position, good English as well as excellent communication skills. We are looking for a Candidate with strong technical skillset, ability to learn new technologies quickly, great customer service skills and ability to work in business hours for USA based clients ( 8h shifts between 1 PM to 1 AM).
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Warszawa
NR REF.: 1153326
For Hays' client, I am currently looking for a Technical Customer Service - Tier II who will join the company in WARSZAWA.
Your new role
Individual accountabilities
- Providing advanced level support with more complex troubleshooting for workstation, server and network related issues
- Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers
- Monitor and troubleshoot client backups
- Workstation and peripheral diagnostics and support
- Escalate customer issues through the proper channels
- Maintain client security levels and confidentiality of information
- Cultivate close working relationship with assigned clients' Point of Contacts and User Base; attend regular calls with customers to review issues
What you'll need to succeed
In order to be successful in this position you need to have minimum of 3 years of experience working on similar position, good English as well as excellent communication skills. We are looking for a Candidate with strong technical skillset, ability to learn new technologies quickly, great customer service skills and ability to work in business hours for USA based clients ( 8h shifts between 1 PM to 1 AM).
What you'll get in return
- Challenging and exciting career in international environment
- Stable job in a team of professionals
- Attractive salary
- Employee’s benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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