Technical Customer Support - Tier I
WarszawaTechnical Customer Support - Tier I
Warszawa
NR REF.: 1158852
Your new company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.THE RICOH WAY is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
Technical Customer Support - Tier I to provide technical support to a demanding and diverse range of customers from different industries in 24/7 environment. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard workstation and server hardware, 3rd party vendor software applications, Virtual Private Networks and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required.
What you'll need to succeed
What you'll get in return
• Permanent employment contract after the successful probation period
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions
• Opportunities for professional development and clear career path
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Warszawa
NR REF.: 1158852
Your new company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.THE RICOH WAY is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
Technical Customer Support - Tier I to provide technical support to a demanding and diverse range of customers from different industries in 24/7 environment. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard workstation and server hardware, 3rd party vendor software applications, Virtual Private Networks and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required.
What you'll need to succeed
- High School diploma required
- A+ certification is a plus
- Microsoft Certification (MTA/MCSA) is a plus
- Minimum two years of experience working in a customer service oriented field
- Previous experience with ACDs/IVRs and Case Management systems a plus
- Highly customer focused with ability to provide consistently excellent customer service and professionalism
- Excellent written and verbal communication skills
- Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
- Must be dependable and able to work both individually and in a team environment.
- Must possess strong sense of ownership of client relationships
- Excellent Customer Service Skills
- Possesses excellent time management and organizational skills
- Must be flexible and able to adapt to change
- Ability to Multi-task in fast paced environment
- Basic troubleshooting of all currently supported Microsoft Operating Systems
- Working knowledge of PC Hardware
- Familiarity with networked environments; i.e. Active Directory, File and Printer Sharing, etc.
- Basic navigation of common mobile device platforms (iOS, BlackBerry, etc)
- Familiarity with common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
- Able to navigate and troubleshoot in a Mac OS environment is a plus
What you'll get in return
• Permanent employment contract after the successful probation period
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions
• Opportunities for professional development and clear career path
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
