Support Engineer
Warszawa Support Engineer
Warszawa
NR REF.: 1093046
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of: Support Engineer
Location: Warsaw
Job type: contract B2B - long term cooperation
Rate: to negotiations
Requirements:
Knowledge/Experience:
We offer:
Warszawa
NR REF.: 1093046
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of: Support Engineer
Location: Warsaw
Job type: contract B2B - long term cooperation
Rate: to negotiations
Requirements:
- Minimum 5 year of experience with systems & applications administration.
- Manage service centers processes in terms of intelligent routing of all customer contact channels like telephony, USSD, SMS, WEB etc
- Experience with analysis of IVR application requirements, routing, queuing and targeting strategies
- Perform administration, configuration of Voice Object and Genesys systems
- Asset management and inventory are kept up to date
- Coordinate, test, and implement applications and technology through projects and initiatives.
- Identify applications and systems that require updates and coordinate the implementation with the business owner.
- Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support.
- Prepare and produce root cause analysis reports.
- Collaborate with customer subject matter expertise and external partners for installing customer/vendor certified patches.
- Create installation and troubleshooting documentation, when necessary.
- Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels.
- Performs routine system administration and maintenance on local or remote locations with no impact to the business.
- Participate in 24/7 support and on-call rotation, including incident management duties.
- Willingness to work after-hours to support solution deployment / migration, testing and defect resolution under specific client SLAs and timelines.
Knowledge/Experience:
- Supports the telephony infrastructure including: Voice Object and Genesys (nice to have), and various Call Center applications.
- Voice over IP principles and PBX functionality
- Nice to have: Genesys skills (in the context of Customer Interaction Management solutions)
- Bachelor or Master in computer science or comparable education
- Strong IT-base knowledge in the areas OS, DBMS, MS SQL Server, architecture, protocols, network technologies and infrastructure
We offer:
- Additional benefits: Medicover, Multisport
- A flexible, b2b contract with Hays Poland
- A competitive salary, paid in 30 days
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