#

Specialist Customer Service with German

HRO Recruitment

Warszawa, mazowieckie

HRO Recruitment

HRO Recruitment is a brand of HRO Personnel, Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

Aktualnie szukamy osoby na stanowisko:

Specialist Customer Service with German

Miejsce pracy: Warszawa

Key Accountabilities

• Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions

• Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements

• Updating systems to reflect contract changes, including activating new services and changes to the customer status

• Set-up and maintenance of new and existing customers in our systems

• Active support operational implementation of new products and services

• Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)

• Active participation and cooperation in projects

• Active assistance in all areas of the team

• Resolution and follow-up on customer issues escalating to technical support teams as appropriate





Requirements:

• Customer Care experience and a strong client focus

• Very good verbal and written business communication skills in English & German

• Fluency in Polish

• Problem solving, analytical and troubleshooting skills

• Organizational and conceptual skills

• Advanced knowledge of Microsoft products and an affinity for handling applications

• Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization





We offer:

• Full-time job contract and stable working conditions

• Competitive salary

• Work - life balance

• Best location in Warsaw – “Rondo Daszyńskiego”

• Annual bonus

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi