Opis stanowiska pracy

HRO Recruitment is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Customer Service Specialist with German

Obowiązki:

Providing telephone and email support for customers

Answering product questions and providing answers to basic technical questions

Nondependent processing of all kind of requests from our clients, partners and third parties, according to our SLA’s and quality requirements

Updating systems to reflect contract changes

Set-up and maintenance of new and constant customers in our systems

Active support operational implementation of new products and services

Executing other tasks (e.g. Money Return, OTP-Queues and Statistics)

Active participation and cooperation in projects

Involved help in all areas of the team.

Wymagania:

Minimum 6 months experience in Customer Service Exceptional Client focus and orientation

Very good oral and written communication skills in English(min.B2) and German (min.B2) required

Fluency in Polish

Excellent interpersonal skills

Strong analytical skills and a good eye for details

Good organizational skills

Advanced knowledge of Microsoft products and understanding handling applications

Willingness to evolve in a dynamic and growing business and international organization.

Oferta:

Full-time job contract and stable working conditions

Attractive salary and a package of benefits for employees

Interesting path of career

Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station.