Wymagania

Resposibilities:

Providing telephone and email support for customers

Answering product questions and providing answers to basic technical questions

Nondependent processing of all kind of requests from our clients, partners and third parties, according to our SLA’s and quality requirements

Updating systems to reflect contract changes

Set-up and maintenance of new and constant customers in our systems

Active support operational implementation of new products and services

Executing other tasks (e.g. Money Return, OTP-Queues and Statistics)

Active participation and cooperation in projects

Involved help in all areas of the team.

Requirements:

Minimum 6 months experience in Customer Service Exceptional Client focus and orientation

Very good oral and written communication skills in English(min.B2) and German (min.B2) required

Fluency in Polish

Excellent interpersonal skills

Strong analytical skills and a good eye for details

Good organizational skills

Advanced knowledge of Microsoft products and understanding handling applications

Willingness to evolve in a dynamic and growing business and international organization.

Offer:

Full-time job contract and stable working conditions

Attractive salary and a package of benefits for employees

Interesting path of career

Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station.

I hereby give my consent to Verita HR Group: Verita HR Polska Sp. z o.o., HRO Personnel Sp. z o.o., SNW Sp. z o.o. located at Puławska 182 street , 02-670 Warszawa for the processing of my personal data provided by me to carry out the process of recruitment for the position indicated in the notice for which I apply, subject to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (O.J. EU L 119 of 4.5.2016).

I represent that I have been notified that the provision of my personal data is voluntary, as well as that I have the right to revoke this consent at any time, while the withdrawal of consent to the processing of personal data is equivalent with the resignation from further participation in this recruitment process.