Software Support Engineer
WarszawaSoftware Support Engineer
Warszawa
NR REF.: 1156536
Your new company
The organisation is a part of multinational group of small companies (~50 total employees). It has been established as a "business intelligence partner" for all group companies and as well as for other 3rd party clients. The scope of operated industries: consulting services, investment, international trading, renewable energy, real estate, etc.
Your new role
You will be a part of developing internal IT department (2 persons so far - IT Administrator and IT Manager) engaged in further company digitalisation.
Projects: the nearest project planned - ERP system implementation.
Applications used: Sharepoint, Office 365, HR System, etc.
Responsibilities:
What you'll need to succeed
Nice to have:
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Warszawa
NR REF.: 1156536
Your new company
The organisation is a part of multinational group of small companies (~50 total employees). It has been established as a "business intelligence partner" for all group companies and as well as for other 3rd party clients. The scope of operated industries: consulting services, investment, international trading, renewable energy, real estate, etc.
Your new role
You will be a part of developing internal IT department (2 persons so far - IT Administrator and IT Manager) engaged in further company digitalisation.
Projects: the nearest project planned - ERP system implementation.
Applications used: Sharepoint, Office 365, HR System, etc.
Responsibilities:
- provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
- Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc
- Communicate with internal/external customers to enhance the understanding of customer problems and verify that an appropriate resolution has been applied
- Investigate, diagnose, and solve incidents in SharePoint and ERP environment
- Actively monitor systems during business hours using a state-of-the-art monitoring approach
- Help, define and constantly improve the incident management and prevention processes
- Maintain application support technical documentation
What you'll need to succeed
- Min. two years’ experience with SQL and knowledge of at least one programming language (Microsoft solutions are preferred)
- Min. two years of experience being on-call and managing incidents
- Experience with a scripting language, coupled with related automation projects, at least one or more of the following: Bash, Python, NodeJS, Ruby, or PHP
- Experience with modern web application and enterprise application development platforms
- Developing workflow processes
- Experience with reporting tools
- Experience with ERP systems
- Strong analytical skills
- Good understanding of priorities, and 100% respect for deadlines
- Excellent communication skills in English and Polish
- University degree in Computer Science, Engineering, Information Systems or equivalent
Nice to have:
- Familiarity with open-source software, commercial cloud platforms and associated tools (Docker, Kubernetes, etc.), building, packaging, and scaling is a plus
- Professional database, cloud or other software related certifications are preferred
- Experience on BI tools, Power BI is a plus
- Flexible working hours - office located in close city centre
- Contract of employment (B2B optional)
- Knowledge updating trainings, support in professional development
- Medical package
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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