ServiceNow Technical Domain Architect

The TSRM platform & tools group consists of multi-cultural group of team members spanning across the globe (Americas, Europe and Asia/Pacific). The team consists of highly skilled and experienced ServiceNow experts and how the platform integrates into the bank's ecosystem of on-premise and cloud solutions.

The role offers a valuable opportunity to design and assess complex systems in a high-volume/size environment and to work with highly skilled experts. This is an opportunity to work with a global team, engaging with people at different levels of the organization from engineers to senior managers.

• Provides end to end product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap
• Identifies issues between the strategic architecture and vendor solution implementation
• Identifies solutions and formulates implementation and migration strategies
• Provides expertise in technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding
• Work with the SMO Service Management Process Owners to understand workflow process and translate designs to prototypes
• Provide detailed architecture analysis, design and direction on development activities
• Participate in design, code, test review cycles
• Provide a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality
• Perform solution walkthroughs with Process Owner(s) and testing team/s
• Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy and roadmap
• Evaluate new features and new capabilities to align to organizational and transformation needs
• Identify opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices  

• SME in ServiceNow in addition to having 4+ years' experience working with the platform
• Any SNOW certificate
• Proven success working in Enterprise level ITSM projects
• Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects
• Thorough understanding of ITIL best practices and common IT Service Management processes
• ServiceNow Implementation Specialist Certification
• Excellent communication skills both written and oral
• Excellent collaboration skills
• Complex problem solving skills
• Ability to convey complex technical information both to engineers and senior managers

• Building effective relationship with IT vendors and negotiation skills
• ITIL foundation certification preferred
• Vendor management skills
• Experience of technical process analysis
• Understanding of IT environments in financial institutions
• Previous IT Service Management experience in large (Financial Services) enterprise IT environment
• Bachelor's degree

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world