ServiceNow (Junior) Administrator
WarszawaServiceNow (Junior) Administrator
Warszawa
NR REF.: 1146168
Your new company
Our client is a global, data and evidence-based agency providing insights and actionable recommendations to clients worldwide, who is in the process of building its new ServiceNow team in Warsaw, Poland.
Grasp the opportunity to join as one of the first team members!
Your next role
We are looking for a creative, open-minded problem-solver to work within the ITSM Solutions team and support the ServiceNow platform. The role will suit a person with first experience supporting a global user base looking to apply and build on their ServiceNow skillset.
The ServiceNow team is a new function within the organisation, and as a founding member of the team you’ll be essential in helping shape the team’s ways of working and your own role. You will work directly with the customer to resolve and fulfil issues and requests, provide ongoing support and maintenance activities for the platform and have the opportunity to extend development knowledge working with the platform developer.
Responsibilities:
What you’ll need to succeed
Preferred:
Must have:
What you’ll get in return
Interested?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Warszawa
NR REF.: 1146168
Your new company
Our client is a global, data and evidence-based agency providing insights and actionable recommendations to clients worldwide, who is in the process of building its new ServiceNow team in Warsaw, Poland.
Grasp the opportunity to join as one of the first team members!
Your next role
We are looking for a creative, open-minded problem-solver to work within the ITSM Solutions team and support the ServiceNow platform. The role will suit a person with first experience supporting a global user base looking to apply and build on their ServiceNow skillset.
The ServiceNow team is a new function within the organisation, and as a founding member of the team you’ll be essential in helping shape the team’s ways of working and your own role. You will work directly with the customer to resolve and fulfil issues and requests, provide ongoing support and maintenance activities for the platform and have the opportunity to extend development knowledge working with the platform developer.
Responsibilities:
- Resolution and fulfilment of all reported customer incidents and requests in line with SLAs and KPIs.
- Acting as the first point of contact for all global users requiring support on the ServiceNow platform.
- Troubleshooting all reported incidents and identifying any underlying production defects for the ServiceNow development team to resolve.
- Ongoing maintenance of the platform and mid server components.
- Working with the vendor to report and manage to resolution all identified vendor owned issues.
- Supporting the development team with testing of new functionality.
- Supporting platform upgrade and patching activities.
What you’ll need to succeed
Preferred:
- 1-2 years of working experience with ServiceNow, in a support/administrative role in a medium to large scale enterprise organisation
- Experience working within ServiceNow ITSM & ITOM products including service portal and service catalog
- Demonstrable understanding of ServiceNow support and administration with appropriate certifications
Must have:
- Knowledge of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation
- Solid command of the English language, both verbal and written, allowing everyday communication
- Knowledge of ServiceNow at least from an end-user perspective
- Min. 1-2 years of work experience in an IT Support role
What you’ll get in return
- Contract of employment (Full-time, permanent)
- Private medical care, sports card, glasses allowance, consultation with a physiotherapist, holiday allowance
- Trainings to raise qualifications; possibility of getting certifications
- No dress-code
- 100% remote work during pandemic (and at least 2 days/week in “better times” to come)
- Brand new office design: friendly workplace thanks to 3 floors with spacious kitchen and chillout area, adapted to the needs of people with disabilities
- Closed parking space for bicycles
- Convenient location close to city centre
Interested?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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