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Service Level Manager

Hays Poland

Warszawa, mazowieckie

Hays Poland

Service Level Manager

Warszawa
Service Level Manager
Warszawa
NR REF.: 1113070

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.

Currently we’re looking for: Service Level Manager

Location: Warsaw
Length: long term cooperation
Job type: B2B contract


Responsibilities:
  • Collaboration across different teams identifying, designing, developing and improving service quality
  • Performing proactive and re-active investigations protecting client business and initiates actions to improve or correct the situation,
  • Building and maintaining effective working relationships with internal stakeholders and client vendors
  • Providing focus and accountability for end-to-end service context
  • Reporting from ticketing tools, Data Warehouse or other DB
  • SLA/OLA creation
  • KPIs developing/improvement
  • Support other tasks in service management area, like coordination of the CR’s, projects, formal topics


Requirements:
  • University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
  • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL (certification not required, but is a plus),
  • Ability to speak English (minimum B1-B2 level)
  • Self-driven and proactive approach
  • Excellent communication skills
  • Strong analytical and reporting skills
  • Experience in service delivery management
  • Minimum of 3 years of Service/Change/Incident/Problem Management or Project Management experience
  • Technical background
  • Good understanding and of IT infrastructure and maintenance topics


Our offer:
  • Competitive salary
  • Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
  • Variety new technologies
  • Challenges appropriate to your skills and knowledge
  • Fast learning opportunities
  • Preferential conditions for benefits: medical and sport package
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

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