Service Level Manager
Warszawa Service Level Manager
Warszawa
NR REF.: 1095782
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
Currently we’re looking for: Service Level Manager
Location: Warsaw
Length: long term cooperation
Job type: B2B contract
Rate: 600- 690 zł net / day
Responsibilities:
Requirements:
Our offer:
Warszawa
NR REF.: 1095782
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
Currently we’re looking for: Service Level Manager
Location: Warsaw
Length: long term cooperation
Job type: B2B contract
Rate: 600- 690 zł net / day
Responsibilities:
- Collaboration across different teams identifying, designing, developing and improving service quality
- Performing proactive and re-active investigations protecting T-Mobile business and initiates actions to improve or correct the situation,
- Building and maintaining effective working relationships with internal stakeholders and T-Mobile vendors
- Providing focus and accountability for end-to-end service context
- Reporting from ticketing tools, Data Warehouse or other DB
- SLA/OLA creation
- KPIs developing/improvement
- Support other tasks in service management area, like coordination of the CR’s, projects, formal topics
Requirements:
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL (certification not required, but is a plus),
- Ability to speak English (minimum B1-B2 level)
- Self-driven and proactive approach
- Excellent communication skills
- Strong analytical and reporting skills
- Experience in service delivery management
- Minimum of 3 years of Service/Change/Incident/Problem Management or Project Management experience
- Technical background
- Good understanding and of IT infrastructure and maintenance topics
Our offer:
- Competitive salary
- Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
- Variety new technologies
- Challenges appropriate to your skills and knowledge
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.