Service Delivery Manager
Warszawa Service Delivery Manager
Warszawa
NR REF.: 1121886
Service Delivery Manager
For our global Client to the office based in Warsaw (city centre), we are currently looking to recruit:
Service Delivery Manager
The person hired on this position will have the overall responsibility for the delivery, management and improvement of IT services to support the division’s business and meet user needs, using a set of well-defined best practices based on ITIL. The tasks will include also managing the team of IT Support Specialists (around 10 people), continuous improvement in IT Service Management processes as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations and delivery.
The SD Manager will build and maintain effective relationships with all regional business stakeholders and with management Board and will act as regional point of escalation for all Technology issues/questions within the region.
The Candidate should have excellent communication skills, knowledge of IT systems and applications, knowledge of developing and managing SLAs, KPIs, and critical success factors for IT Services, processes and operations.
We are looking for someone with at least 3 years of experience in delivering IT Service Management and process management through a structured approach in a corporate environment. ITIL and/or Project Management certifications are highly preferred.
Due to the international working environment our Client requires very good English language communication skills.
The company offers standard contract of employment and package of benefits.
Warszawa
NR REF.: 1121886
Service Delivery Manager
For our global Client to the office based in Warsaw (city centre), we are currently looking to recruit:
Service Delivery Manager
The person hired on this position will have the overall responsibility for the delivery, management and improvement of IT services to support the division’s business and meet user needs, using a set of well-defined best practices based on ITIL. The tasks will include also managing the team of IT Support Specialists (around 10 people), continuous improvement in IT Service Management processes as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations and delivery.
The SD Manager will build and maintain effective relationships with all regional business stakeholders and with management Board and will act as regional point of escalation for all Technology issues/questions within the region.
The Candidate should have excellent communication skills, knowledge of IT systems and applications, knowledge of developing and managing SLAs, KPIs, and critical success factors for IT Services, processes and operations.
We are looking for someone with at least 3 years of experience in delivering IT Service Management and process management through a structured approach in a corporate environment. ITIL and/or Project Management certifications are highly preferred.
Due to the international working environment our Client requires very good English language communication skills.
The company offers standard contract of employment and package of benefits.
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