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Resource Coordinator with Swedish

Warszawa, 00-511, mazowieckie

Workforce Logiq

Opis stanowiska pracy

Resource Coordinator with Swedish provides high service to our customers, suppliers and resources contacting our support. Resource Coordinator is responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process. Enrolls contractors and vendors so payments can be processed in a timely manner.

Essential Duties and Responsibilities include the following: 
Answer all incoming phone calls and emails from Clients and their employees
Monitor and take chats 
Provide answers to customer/suppliers and resources
Document all calls into Microsoft CRM software 
Act as the liaison with other departments to get answers that he/she may not have readily available 
Ensure compliance to master agreement with Client 
Communicate daily to contractors and vendors engaged in the on-boarding process
Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues 
Analyze discrepancies regarding customer invoices and supplier invoices 
Take part in meetings to discuss solutions for Client problems 
Meet deadlines as specified by management 
Meet company and customer SLAs 
Keep detailed notes on transactions with customer and contractor or vendor

Wymagania

What is helpful to be successful in this role::
Fluent in English and Swedish
Experience in a customer service/client facing role/ services industry 
Confidentiality & diplomacy
Empathy & Active Listening 
Excellent oral and written communication skills
Resume and application are 100% free of spelling and grammar errors
Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
Friendly and patient team player who works well with a wide range of personalities
A ‘no task is too small’ attitude and passion for providing all business partners with the best solution to their unique project needs
Proficiency in PC software packages, such as Microsoft Word, PowerPoint Excel and email 
Knowledge of and experience in ERP systems will be an asset

Prezentacja firmy

Workforce Logiq, formerly ZeroChaos, is a global provider of workforce management... solutions that help organizations achieve greater management and financial control of their workforce and talent supply chains. Workforce Logiq's award-winning solutions, including its vendor-neutral Managed Services Program, enable procurement and human resources to improve visibility into contingent labor spend and talent pools, effectively manage and optimize contingent workforce program performance, and mitigate risks. Headquartered in Orlando, Workforce Logiq has global operations in the Americas, Europe, and Asia.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
23/06/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Administracja biurowa , Praca BPO / outsourcing , Praca Obsługa klienta
Zapisz ofertę
do góry