Omni-Channel Operations Manager
Miejsce pracy: WarszawaCompany offers:
- Company car, phone, computer
- Performance-based annual bonus
- Discounts for our products
- Experience working in a fast-growing, innovative international company with strong
support from the headquarter - Great managerial level position within a team of motivated professionals
- Opportunity to take full responsibility for business development in Poland together with Managers from the headquarter
Requirements:
- Native Polish speaker with fluent English language skills
- Work experience - a minimum of 3 years of retail leadership experience
- Financial and business acumen: evaluate financial and business indicators and translate data into actionable information to drive results
- Customer service focus: place great emphasis on creating the highest customer satisfaction by ensuring the highest value of service is always provided and by delivering on commitments to the customer
- Process management: take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
- Drive results: motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitor and review performance, and provide timely and relevant feedback
- Team building: enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
Responsibilities:
- Ensure the team is trained and knowledgeable to drive sales, operations, and a positive customer experience
- Show great sales example on the shop floor on the daily basis
- Take an active role in the team’s development by assessing performance and providing timely coaching and feedback - lead by example
- Assume all responsibility and accountability for retail and e-commerce operations by effectively managing and delegating the tasks to team members
- Ensure e-commerce traffic is managed in a timely manner (phone calls, requests, customer orders)
- Analyze daily, weekly, and monthly omni-channel sales, profit, customer satisfaction score and suggest improvements
- Achieve the store’s financial performance goals in the areas of productivity, profitability, and sales
- Maintain a strong leadership presence in the store to foster an environment and culture that builds relationships with the local community
- Ensure the sales team is implementing the brand tone of voice and is delivering a consistent and trusted brand experience at every single touchpoint on the customer journey
- Ensure more complex escalated customer service issues are resolved
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
