Dziękujemy za korzystanie z infoPraca.pl. Data wydruku 02/04/2020.

O2C Analyst Customer Service

Warszawa, mazowieckie

Devire

Opis stanowiska pracy

For our Client, new international company on the market in SSC sector, we are looking for specialist for positions of:

O2C ANALYST CUSTOMER SERVICE FOR USA MARKET

You will be responsible for:

  • Being a part of transition process - testing proposed solutions, support the team on various activities connected to tranfer knowledge 
  • Effectively process all manual orders:
    -Received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
    -Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers,
  • Coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
  • Analyse account discrepancies to ensure the customer account is enabled for payment
  • Efficiently generate and distribute invoices to customers
  • Effectively analyse all outstanding customer aging to identify collection priorities. 
  • Engage with customers by phone or email to prompt collections using market best practices. 
  • Effectively track and resolve all customer disputes regarding billings, credits or payments.
  • Effectively monitor and resolve all sales orders & sales interface issues (outbound)

Also:

  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

We are looking for: 

  • Min. 3 years’experience in O2C process in SSC/BPO environment, preferably with knowledge and operational background in customer service - order management 
  • Availability in corresponding USA time zone
  • Experience with SAP O2C Module
  • Experience in Business Warehouse or Business Objects,
  • MS Excel, Word and PowerPoint
  • Fluency in English & additional foreign language will be the plus

Our client is proposing the following benefits: 

  • Being a part of the brand - new SSC in Warsaw and big transition process
  • Rich Package of Benefits :
  • Multisport Card 
  • Lunch Card
  • Theater discounts
  • Competitive Salary 
  • The possibility of development in a start-up organization

Prezentacja firmy

Devire to międzynarodowa firma rekrutacyjna, założona w Londynie w 1987 roku. Od 20 lat... reprezentujemy wiodących pracodawców na rynku europejskim prowadząc dla nich kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry.

Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
15/02/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Administracja biurowa
do góry