Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
O2C Analyst Customer Service
Lokalizacja: WarszawaFor our Client, new international company on the market in SSC sector, we are looking for specialist for positions of:
O2C ANALYST CUSTOMER SERVICE FOR USA MARKET
You will be responsible for:
- Being a part of transition process - testing proposed solutions, support the team on various activities connected to tranfer knowledge
- Effectively process all manual orders:
-Received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
-Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, - Coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
- Analyse account discrepancies to ensure the customer account is enabled for payment
- Efficiently generate and distribute invoices to customers
- Effectively analyse all outstanding customer aging to identify collection priorities.
- Engage with customers by phone or email to prompt collections using market best practices.
- Effectively track and resolve all customer disputes regarding billings, credits or payments.
- Effectively monitor and resolve all sales orders & sales interface issues (outbound)
Also:
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
- Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
We are looking for:
- Min. 3 years’experience in O2C process in SSC/BPO environment, preferably with knowledge and operational background in customer service - order management
- Availability in corresponding USA time zone
- Experience with SAP O2C Module
- Experience in Business Warehouse or Business Objects,
- MS Excel, Word and PowerPoint
- Fluency in English & additional foreign language will be the plus
Our client is proposing the following benefits:
- Being a part of the brand - new SSC in Warsaw and big transition process
- Rich Package of Benefits :
- Multisport Card
- Lunch Card
- Theater discounts
- Competitive Salary
- The possibility of development in a start-up organization
