Opis stanowiska pracy

For our Client, new international company on the market in SSC sector, we are looking for specialist for positions of:

O2C ANALYST CUSTOMER SERVICE FOR USA MARKET

You will be responsible for:

• Being a part of transition process - testing proposed solutions, support the team on various activities connected to tranfer knowledge 
• Effectively process all manual orders:
  -Received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  -Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers,
• Coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
• Analyse account discrepancies to ensure the customer account is enabled for payment
• Efficiently generate and distribute invoices to customers
• Effectively analyse all outstanding customer aging to identify collection priorities. 
• Engage with customers by phone or email to prompt collections using market best practices. 
• Effectively track and resolve all customer disputes regarding billings, credits or payments.
• Effectively monitor and resolve all sales orders & sales interface issues (outbound)

Also:

• Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

We are looking for: 

• Min. 3 years’experience in O2C process in SSC/BPO environment, preferably with knowledge and operational background in customer service - order management 
• Availability in corresponding USA time zone
• Experience with SAP O2C Module
• Experience in Business Warehouse or Business Objects,
• MS Excel, Word and PowerPoint
• Fluency in English & additional foreign language will be the plus

Our client is proposing the following benefits: 

• Being a part of the brand - new SSC in Warsaw and big transition process
• Rich Package of Benefits :
• Multisport Card 
• Lunch Card
• Theater discounts
• Competitive Salary 
• The possibility of development in a start-up organization