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Medical Information Officer Warszawa NR REF.: 1150722
General Responsibilities
Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
May be required to provide training and support to other team members.
Represent MI in required Company Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
May support the Country Relationship Manager (CRM) or act as CRM for a specific market(s)
May participate in additional projects within MI.
Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
Technical Skills Requirements
Understanding of the regulatory and compliance issues relating to the medical function
Strong oral and written communication skills
Demonstrated interpersonal skills
English language and at least one European language
Education and Experience
Degree in a life science/healthcare field required
Life-Sciences Degree
1-2 years of medical information or relevant work experience
Customer Service experience
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