Learning Management System (LMS) Administrator

Miejsce pracy: Warszawa

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. We offer hybrid work model. 

Tasks: 

• Creating Instructor Led and On the Job Trainings in the LMS
• Building and maintaining complex Curricula and Programs
• Editing and revising items, curricula, programs as needed
• Creating and managing learner roles and direct assignments
• Managing records and learning history
• Pulling reports as needed
• Providing audit support as needed
• Acting as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
• Responding to and troubleshoot inquiries training course-related issues.
• Supporting continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.

Requirements:

• 2-4 years of experience with LMS administration, customer service or case management
• Bachelor’s degree or the equivalent combination of education and experience required
• Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Strong critical thinking and problem-solving skills
• Experience working in a HR shared service center is a plus

The offer is for temporary job.