#

Junior problem/incident manager

ManpowerGroup Sp. z o.o.

Warszawa, mazowieckie

ManpowerGroup Sp. z o.o.

Junior problem/incident manager

Miejsce pracy: Warszawa
Opis stanowiska
  • Understand and meet customer agreements (SLO/SLA/commitments)
  • Follow and participate in the improvement of established team processes
  • Accountable for following established team processes
  • Understand ITIL framework (Event, Incident, Change & Problem Management)
  • Collaborate with peers and cross-functional teams
  • Maintaining knowledge required to perform role effectively
  • Actively share / develop innovation and automations for continued improvement
Wymagania
  • 2 years of experience in a Network Operations Centre or Technical Assistance Centre
  • Strong technical experience with Cisco security products
  • At least 1 year experience in a Problem Management role or similar position
  • MA/BA degree
  • English- B2

Desired skills

  • Experience with troubleshooting and investigating device and networking issues methodologies
  • Experience with trend analysis based on security baselines
  • Ability to analyze, use and configure small to medium networks
  • Strong written/verbal communications skillset
  • Strong interpersonal and teamwork skills
Oferta
  • Private Healthcare (Medicover) and MultiSport Card;
  • Internal trainings, coaching and mentoring;
  • Access to an e-learning platform;
  • Possibility of changing position, department, gaining new knowledge and experience;
  • Healthy, comfortable and challenging environment;
  • Employment contract
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Socials

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi