IT-Supporter
Seeking IT-supporter who understand how to deliver good service.
If you’re an IT-Supporter, willing to learn new stuff, you might be the person we’re looking for in a newly established IT Service function in Warsaw
Danish Crown/Sokolow is searching for an IT-Supporter for a central Service Desk, taking care of service and support within administrative IT. The central Service Desk in Warsaw will take care of service and support for IT users on 7 factories and 1 sales office in Poland. In total 1.300 users.
As IT-Supporter you will be a part of Danish Crown Global IT, with 190 IT employees. We support in total more than 7.000 users in more than 20 countries.
Responsibilities and tasks
- Provide IT support and deliver high quality service
- Application- and technical support for users in Warsaw office
- Remote support for users in other locations
- Analysing problems and errors on systems and network
- User administration
- Setting up and testing of new PC equipment
- Cooperation with Business units and IT colleagues in Poland
- Cooperation with IT colleagues in Denmark and England
Requirements
- Fluent Polish and English, both written and spoken
- Minimum two years of working on 1st, 2nd or 3rd Level IT Support Helpdesk. It will be and advantage if you have previous experience from a big company
- Knowledge of Windows systems (Active Directory, Win10, Office365)
- Knowledge and experience with network technologies
- Willingness to learn new technologies
- Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes will be an advantage
- Strong documentation skills with an ability to absorb and retain information quickly
- Good understanding of controlling and management of IT Assets (including software & hardware)
- Flexible to working hours, weekend working and out of hours escalation point.
- Experience with implementation of new processes will be ad advantage.
We are working with IT support on a Global level and the central Service Desk in Warsaw will be working tightly together with colleagues from Service Desk functions in Denmark and England.
We offer
We offer a stable and interesting job in an international and dynamic Company, where there will be potential opportunities for travelling to Denmark for training purposes.
Danish Crown is Food producing Company in continuous growth, and higher degree of working on an international level. In all aspects in Danish Crown, we have focus on producing and selling food for customers and consumers across the world.
Please include the following statement in your application: "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes."
