IT Support Service Specialist

As one of the world's leading banks, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally, as well as retail clients in Switzerland. Credit Suisse is active in over 50 countries and employs approximately 40,000 people. Further information can be found at www.credit-suisse.com.

Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance.

The IT Technology Infrastructure Services (TIS) division is responsible for all technology infrastructure services across Credit Suisse.

To support the ongoing growth of IT TIS in Warsaw we are currently looking for:

IT Support Service Specialist


This role encompasses following activities:

• First line user support of Credit Suisse Asset Management, Investment Banking and Private Banking offices in Warsaw - log user calls, troubleshoot desktop OS ,MS Office and internal Credit Suisse applications, escalate problems to second line user support teams;
• Computer hardware support - new installs, moves and troubleshooting;
• Data backup support - backup jobs completion monitoring and backup tapes replacement;
• Computer hardware and software procurement;
• First line support of network / voice equipment -basic troubleshooting network/voice problems, install / move/ configure Avaya phones / network connections; support voice recording system;
• Invoice processing - IT related invoices processing
• Juniper firewalls - first line troubleshooting and maintenance
• Regular procedures - Implementing IT regular procedures and routines
• Cables patching - carry out cable patching in the office for IT equipment

• Relevant experience in IT industry as IT Service Desk/First Line Support specialist;
• An expert in MS Windows XP professional - skills in setup, maintenance and troubleshooting;
• An expert in computer hardware - ability to identify and replace faulty hardware components in printers, desktops and servers;
• An expert in MS Office applications - ability to troubleshoot and train users on MS Excel, Word and PowerPoint applications;
• A good communicator;
• Able to work under pressure and cope with stressful situations
• Fluent in English;



Mile widziane
• Basic knowledge in MS Windows 2003 server - setup, maintenance and troubleshooting;
• Basic knowledge in Active directory - skills in user accounts and groups’ management
• Basic knowledge in NTFS file system -skills to manage/enable/restrict user access to files and folders;
• Basic knowledge in CISCO network and Avaya voice equipment - basic knowledge TCP/IP, CISCO routers and switches; working experience Avaya Call Manager PBXs;