ASTEK Polska to założony w 2007 roku oddział międzynarodowej Grupy
ASTEK, specjalizujący się w outsourcingu kadry IT i wsparciu projektów
informatycznych. Naszą najważniejszą wartością są ludzie, dlatego
skupiamy się na budowaniu przestrzeni do rozwoju, opartej na zaufaniu.
Zatrudniamy już ponad 650 specjalistów w całej Polsce.
ASTEK, specjalizujący się w outsourcingu kadry IT i wsparciu projektów
informatycznych. Naszą najważniejszą wartością są ludzie, dlatego
skupiamy się na budowaniu przestrzeni do rozwoju, opartej na zaufaniu.
Zatrudniamy już ponad 650 specjalistów w całej Polsce.
Aktualnie szukamy osoby na stanowisko:
IT Support (English and Spanish or Italian)
Miejsce pracy: WarszawaResponsibilites:
- Provide phone, email and chat support to remote users.
- Utilize Standard Problem-Solving methodology to resolve customer issues:
- Understand the issue
- Understand what is collectively known about the issue
- Solve the issue, share your experience.
- Troubleshoot and resolve iOS and mobile device issues.
- Use Mobile Device Management (MDM) tools to manage and support end user mobile devices.
- Troubleshoot and resolve connectivity and VPN issues.
- Use VPN / token management tools to administrate and support end user VPN access.
- Troubleshoot and resolve functional application issues.
- Document reported issues and service provided in the IT Service Management System (Remedy).
- Review, validate, update and create Knowledge Articles to facilitate accurate and robust knowledge sharing.
- Contribute to and moderate the sharing of issues and resolutions in forums such as MS Teams, Yammer, SharePoint.
- Assist customers with the setup of home/wireless printers on laptops and iPads.
- Collaborate with cross functional teams for escalated resolution of application or system level issues.
- Advocate for customers by seeking to identify common issues and by working within the business to eliminate future occurrences.
- Educate callers with helpful hints or business based best practices.
- Assist callers through account or machine lockouts.
- Assist users through password resets.
- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Requirements:
- 2+ years experience in supporting applications on IPad, IPhone and laptops and other mobile devices.
- 2+ years of phone support for remote user, with or without remote control capability
- Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
- Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
- Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops.
- Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
- Ability to fix basic iPad and iPhone hardware issues on call itself and make the judgment of referring the others for Local/Apple support.
- Hands on experience on IT Service management tool like Remedy 8.1 or 9.
- Excellent customer service and communication skills, both written and oral.
- Experience in assisting users on phone calls, emails and chats.
- Experience collaborating with cross functional teams for escalated sales application issues.
- Ability to work in extended hours if required (1st and 2nd shift availability).
- Near native speaking and writing in English and Spanish or Italian.
We offer:
- Attractive salary.
- Stable employment and professional development opportunities in an international environment.
- Possibility of choosing preferred type of contract.
- Working for well-known Polish and global brands.
- Trainings.
- Interesting, long-term projects.
- Employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings.
- Constant support of dedicated Astek Polska manager.
- Cooperation with specialists in a given field.
Osoby zainteresowane ofertą prosimy o przesyłanie aplikacji korzystając
z przycisku "Aplikuj". Informujemy, że skontaktujemy się jedynie z wybranymi
kandydatami.
Informujemy, że Administratorem danych osobowych jest ASTEK Polska Sp. z o.o. ul. Mokotowska 1, 00-640
Warszawa. Celem zbierania i przechowywania danych osobowych jest prowadzenie procesów rekrutacyjnych
przez ASTEK Polska sp. z o.o. Przysługuje Pani/Panu prawo dostępu do treści swoich danych i ich poprawiania.
Podanie danych jest dobrowolne.
