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IT Service Manager

Hays Poland

Warszawa, mazowieckie

Hays Poland

IT Service Manager

Warszawa
IT Service Manager
Warszawa
NR REF.: 1124689

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.

For our Client we are currently looking for qualified Candidates for the position of:


IT Service Manager


Location: Warsaw (Zwirki i Wigury)
Job type: contract B2B
Length: long term cooperation
Rate: 120 zł / hour net
Branch: finance
Remote work: 1 day / week


Job summary:
  • Involvement in incident management/problem management/change management processes on Infrastructure behalf
  • Coordination of high risk incidents investigation, escalation focal point of contact for our team, both internal and external (other teams/vendors)
  • Alignment on global ICT processes with Transformation Office, constantly improving and adapting our internal processes
  • Improving our relationship with other TECH teams and vendors, coordinating service fulfillment and SLA tracking
  • Reporting of ICT processes for MIB Infrastructure team to senior managers, global ICT teams etc.

Requirements:
  • 10+ yrs of IT experience in the area of operating systems, databases, servers
  • ITIL certification
  • 3+ yrs experience working with ICT Processes (Incident Management, Problem Management, Change Management etc)
  • Successful history of cooperating with other IT teams and external vendors/partners
  • Positive attitude towards working with business and technical internal customers, as well as senior managers
  • Being able to work independently - track, report and escalate issues
  • Ability to explain technical issues to senior management and business customers/partners
  • Previous financial institution experience

Our offer:
  • Competitive rate
  • Possibilities: variety of projects to participate in development, working closely with big brands
  • Real impact on the project – if you are good, you are independent in making decisions
  • Fast learning opportunities
  • Preferential conditions for benefits: medical and sport package
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

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