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IT Service Management Expert

Cyclad Sp. z o.o.

Warszawa, mazowieckie

Cyclad Sp. z o.o.

IT Service Management Expert

Od: Cyclad Sp. z o.o.
Miejsce pracy: Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Konsulting, Praca IT - Project Management

Cyclad Sp. z o.o.

Project information:

  • Industry: IT infrastructure management services; IT consulting
  • Type of project: IT Security Operations Services for The European Border and Coast Guard Agency
  • Location: Warsaw, pl. Europejski
  • Working hours: 8/9 - 16/17
  • Project language: English
  • Remuneration: to be confirmed; depends on experience
  • Contract length: 1 year + identified
  • Start date: depending on candidate’s availability

Project scope:

  • Supporting execution of the existing IT service management processes
  • Analysing existing IT service management processes, identifying risks and weak points and recommending improvements
  • Advising on the best IT service management practices
  • Preparing, documenting and implementing improvement plans
  • Supporting and participation in projects related with implementation and customization of ITSM solution
  • Preparing required policies and Standard Operating Procedures (SOPs) supporting IT service management processes
  • Creating a positive customer experience

Requirements:

  • At least 5 years of IT relevant professional experience
  • At least 2 years (full time) experience in managing ICT service delivery and/or ICT operations
  • Excellent practical knowledge of IT Service Management
  • Practical experience with ITSM solutions
  • Well understanding of complex information systems and their interoperability
  • Excellent understanding and practical knowledge of IT technologies and information systems technical components
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Excellent communication skills in verbal and written English
  • Very strong sense of responsibility
  • Accuracy and attention to details
  • Very good organizational skills
  • Very good reporting skills
  • Supportive and helpful personality with co-operative and service oriented attitude
  • Forward looking with holistic approach
  • High level of motivation and initiative
  • Higher education in computer science or related field is a must

Specific requirements:

  • Extensive knowledge of ITIL v4 and Intermediate or Expert certificate (v3 or v4)
  • ServiceNow System Administrator certificate (or higher)
  • Hands on experience in implementing and executing ITIL processes in ServiceNow ITSM
  • Hands on experience of ServiceNow implementation project management

We offer:

  • Clear and real opportunities for further career development
  • Stable employment contract (B2B or regular employment contract)
  • Various external and internal training
  • Good working atmosphere in a new business center
  • Competitive salary range, wide bonus program
  • Free internal language courses and many many more

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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