Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Konsulting, Praca IT - Project Management
Project information:
- Industry: IT infrastructure management services; IT consulting
- Type of project: IT Security Operations Services for The European Border and Coast Guard Agency
- Location: Warsaw, pl. Europejski
- Working hours: 8/9 - 16/17
- Project language: English
- Remuneration: to be confirmed; depends on experience
- Contract length: 1 year + identified
- Start date: depending on candidate’s availability
Project scope:
- Supporting execution of the existing IT service management processes
- Analysing existing IT service management processes, identifying risks and weak points and recommending improvements
- Advising on the best IT service management practices
- Preparing, documenting and implementing improvement plans
- Supporting and participation in projects related with implementation and customization of ITSM solution
- Preparing required policies and Standard Operating Procedures (SOPs) supporting IT service management processes
- Creating a positive customer experience
Requirements:
- At least 5 years of IT relevant professional experience
- At least 2 years (full time) experience in managing ICT service delivery and/or ICT operations
- Excellent practical knowledge of IT Service Management
- Practical experience with ITSM solutions
- Well understanding of complex information systems and their interoperability
- Excellent understanding and practical knowledge of IT technologies and information systems technical components
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Excellent communication skills in verbal and written English
- Very strong sense of responsibility
- Accuracy and attention to details
- Very good organizational skills
- Very good reporting skills
- Supportive and helpful personality with co-operative and service oriented attitude
- Forward looking with holistic approach
- High level of motivation and initiative
- Higher education in computer science or related field is a must
Specific requirements:
- Extensive knowledge of ITIL v4 and Intermediate or Expert certificate (v3 or v4)
- ServiceNow System Administrator certificate (or higher)
- Hands on experience in implementing and executing ITIL processes in ServiceNow ITSM
- Hands on experience of ServiceNow implementation project management
We offer:
- Clear and real opportunities for further career development
- Stable employment contract (B2B or regular employment contract)
- Various external and internal training
- Good working atmosphere in a new business center
- Competitive salary range, wide bonus program
- Free internal language courses and many many more