Opis stanowiska pracy
IT Service Desk
Warszawa
NR REF.: 1184455
For our client we are looking for Help Desk. As a Service Desk IT, you will be responsible for providing first-level technical support to users of IT systems and services. You will handle incoming requests via phone, email, chat, or self-service portal, and resolve or escalate them according to established procedures. You will also communicate with users to keep them informed of the status and progress of their issues, and ensure their satisfaction with the resolution.
Your main duties and responsibilities will include:
- Logging, categorizing, prioritizing, and tracking user requests using a service management tool
- Troubleshooting and resolving common IT issues, such as password resets, network connectivity, software installation, hardware configuration, etc.
- Providing guidance and training to users on how to use IT systems and services effectively and securely
- Escalating complex or urgent issues to the appropriate second-level or third-level support teams, or external vendors
- Following up with users and support teams to ensure timely and satisfactory closure of requests
- Documenting solutions and creating knowledge articles for future reference
- Participating in service improvement initiatives and projects
- Reporting on service desk performance and user feedback
To be successful in this role, you will need:
- A diploma or degree in IT, computer science, or a related field, or equivalent work experience
- At least one year of experience in a service desk or help desk environment, preferably in a large and diverse organization
- Excellent communication and interpersonal skills, with a customer-oriented and service-minded attitude
- Good problem-solving and analytical skills, with the ability to troubleshoot and resolve IT issues effectively and efficiently
- Working knowledge of IT systems and services, such as Windows, Office, Active Directory, Exchange, VPN, etc.
- Familiarity with IT service management principles and best practices, such as ITIL
- Ability to work independently and as part of a team, and to handle multiple tasks and priorities
- Willingness to learn new technologies and skills, and to keep up to date with IT trends and developments
- Fluency in English and Polish, both written and spoken
Offer:
- Employment contract
- Hybrid work (first 3 months 100% in the office, after that 3 days a week in office in Warsaw Spire)
- Working hours: start between 7-10:30
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Prezentacja firmy
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow...
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej na świecie firmy zajmującej się rekrutacją specjalistyczną.
Hays działa na rynku rekrutacyjnym od ponad 50 lat, posiada ponad 250 biur, w których łącznie pracuje ponad 10 tysięcy ekspertów w 20 specjalizacjach.
W 2003 roku otworzyliśmy pierwsze biuro w Polsce. Od tego czasu umocniliśmy naszą pozycję na polskim rynku, stając się niekwestionowanym liderem w rekrutacji specjalistycznej. Obecnie w Hays Poland zatrudnionych jest ponad 200 osób w biurach w Warszawie, Katowicach, Wrocławiu, Krakowie, Trójmieście oraz Poznaniu.
Cechą wyróżniającą HAYS jest unikalny system rekrutacji wysokiej klasy specjalistów w oparciu o podział na dywizje:
HAYS Accountancy & Finance
HAYS Construction & Property
HAYS IT & Telecom
HAYS Manufacturing
HAYS Pharma & Healthcare
HAYS Sales & Marketing
HAYS Executive
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 07/05/2024
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Policealne
- Branża / kategoria:
- Praca IT - Project Management, Praca IT - Programowanie / Analizy, Praca IT - ERP
