Rodzaj pracy: Full time
Rodzaj umowy: Permanent
Ilość wakatów: 1
Minimalne doświadczenie: Five and ten years
Wykształcenie: Bachelor
Branża: Jobs in IT - Infrastructure / DevOps / Cloud, Jobs in IT - Project Management / Consulting
Project information:
- Industry: Industrial real estate and warehouses
- Type of project: Leadership of the support team and its operation
- Location: Warsaw, pl. Europejski, currently hybrid work (50/50)
- Remuneration: 12 000 - 15 000 PLN/gross/month (depending on candidate’s experience)
- Form of contract: employment contract or b2b
- Project language: Polish and English
- Project length: indefinite/ long-term
- Assignment start date: ASAP
Project scope:
- Design and implementation of internal support processes to increase quality of provided services
- Set specific customer service standards
- Manage the team of IT Specialists and evaluate performance
- Ensure high quality technical support and increase client satisfaction
- Responsibility for procurement process connected with end users workspace
- Direct reporting to the IT Director Europe with indirect reporting to the Technology Group Executive Management
Requirements:
- Minimum 5 years hands on experience with help desk and remote control software
- Minimum 1 year of work experience on Service Desk Manager position
- Fluent spoken and written English and high communication skills
- Customer service experience and troubleshooting skills
- Solid technical background with Windows 10, Office, Citrix, SharePoint, NAV, VoIP
Nice to have:
- University degree in Information Technology, Computer Science, Information Systems, or a related field
- ITIL Certificate
We offer:
- Stable long-term cooperation based on employment contract or b2b
- Perks including among others medical care, Multisport card, training budget and possibility to participate in interesting events
- Challenging work in a thought international environment and a great potential for personal development
- Cooperation and possibility to exchange knowledge with a team of professionals from a global real estate and warehouses development company
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
Project information:
- Industry: Industrial real estate and warehouses
- Type of project: Leadership of the support team and its operation
- Location: Warsaw, pl. Europejski, currently hybrid work (50/50)
- Remuneration: 12 000 - 15 000 PLN/gross/month (depending on candidate’s experience)
- Form of contract: employment contract or b2b
- Project language: Polish and English
- Project length: indefinite/ long-term
- Assignment start date: ASAP
Project scope:
- Design and implementation of internal support processes to increase quality of provided services
- Set specific customer service standards
- Manage the team of IT Specialists and evaluate performance
- Ensure high quality technical support and increase client satisfaction
- Responsibility for procurement process connected with end users workspace
- Direct reporting to the IT Director Europe with indirect reporting to the Technology Group Executive Management
Requirements:
- Minimum 5 years hands on experience with help desk and remote control software
- Minimum 1 year of work experience on Service Desk Manager position
- Fluent spoken and written English and high communication skills
- Customer service experience and troubleshooting skills
- Solid technical background with Windows 10, Office, Citrix, SharePoint, NAV, VoIP
Nice to have:
- University degree in Information Technology, Computer Science, Information Systems, or a related field
- ITIL Certificate
We offer:
- Stable long-term cooperation based on employment contract or b2b
- Perks including among others medical care, Multisport card, training budget and possibility to participate in interesting events
- Challenging work in a thought international environment and a great potential for personal development
- Cooperation and possibility to exchange knowledge with a team of professionals from a global real estate and warehouses development company
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- Five and ten years
- Min. education
- Bachelor
- Industry / category
- Jobs in IT - Infrastructure / DevOps / Cloud, Jobs in IT - Project Management / Consulting
Employer legal information
The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect the lawfulness of the processing that had been performed under the consent prior to its withdrawal.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
