Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 5 do 10 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting
Project information:
- Industry: Industrial real estate and warehouses
- Type of project: Leadership of the support team and its operation
- Location: Warsaw, pl. Europejski, currently hybrid work (50/50)
- Remuneration: 12 000 - 15 000 PLN/gross/month (depending on candidate’s experience)
- Form of contract: employment contract or b2b
- Project language: Polish and English
- Project length: indefinite/ long-term
- Assignment start date: ASAP
Project scope:
- Design and implementation of internal support processes to increase quality of provided services
- Set specific customer service standards
- Manage the team of IT Specialists and evaluate performance
- Ensure high quality technical support and increase client satisfaction
- Responsibility for procurement process connected with end users workspace
- Direct reporting to the IT Director Europe with indirect reporting to the Technology Group Executive Management
Requirements:
- Minimum 5 years hands on experience with help desk and remote control software
- Minimum 1 year of work experience on Service Desk Manager position
- Fluent spoken and written English and high communication skills
- Customer service experience and troubleshooting skills
- Solid technical background with Windows 10, Office, Citrix, SharePoint, NAV, VoIP
Nice to have:
- University degree in Information Technology, Computer Science, Information Systems, or a related field
- ITIL Certificate
We offer:
- Stable long-term cooperation based on employment contract or b2b
- Perks including among others medical care, Multisport card, training budget and possibility to participate in interesting events
- Challenging work in a thought international environment and a great potential for personal development
- Cooperation and possibility to exchange knowledge with a team of professionals from a global real estate and warehouses development company