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IT Service Desk Manager

Cyclad Sp. z o.o.

Warszawa, mazowieckie

Cyclad Sp. z o.o.

IT Service Desk Manager

Od: Cyclad Sp. z o.o.
Miejsce pracy: Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 5 do 10 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting

Cyclad Sp. z o.o.

Project information:

  • Industry: Industrial real estate and warehouses
  • Type of project: Leadership of the support team and its operation
  • Location: Warsaw, pl. Europejski, currently hybrid work (50/50)
  • Remuneration: 12 000 - 15 000 PLN/gross/month (depending on candidate’s experience)
  • Form of contract: employment contract or b2b
  • Project language: Polish and English
  • Project length: indefinite/ long-term
  • Assignment start date: ASAP

Project scope:

  • Design and implementation of internal support processes to increase quality of provided services
  • Set specific customer service standards
  • Manage the team of IT Specialists and evaluate performance
  • Ensure high quality technical support and increase client satisfaction
  • Responsibility for procurement process connected with end users workspace
  • Direct reporting to the IT Director Europe with indirect reporting to the Technology Group Executive Management

Requirements:

  • Minimum 5 years hands on experience with help desk and remote control software
  • Minimum 1 year of work experience on Service Desk Manager position
  • Fluent spoken and written English and high communication skills
  • Customer service experience and troubleshooting skills
  • Solid technical background with Windows 10, Office, Citrix, SharePoint, NAV, VoIP

Nice to have:

  • University degree in Information Technology, Computer Science, Information Systems, or a related field
  • ITIL Certificate

We offer:

  • Stable long-term cooperation based on employment contract or b2b
  • Perks including among others medical care, Multisport card, training budget and possibility to participate in interesting events
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global real estate and warehouses development company

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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