Your key responsibilities:
-> To build and manage business relationship with international customers and main stakeholders;
-> To manage various processes along IT Service lifecycle with special attention to Continual Service Improvement;
-> To deliver and coordinate the software release;
-> To coordinate the software development (maintenance and enhancement) and support activities;
-> To define, measure, and report on service deliverables;
-> To ensure the awareness of business impact and provide regular updates to the main stakeholders via escalation processes;
-> To provide creative approaches, direction and leadership to the team;
-> To secure service partners and other vendors meet their service delivery contractual obligations.
Your skills and experiences:
-> At least 5+ years of experience in business and IT service/projects;
-> Strong experience in leading the full-cycle IT operations;
-> Excellent communication skills necessary to interact with broad range of stakeholders;
-> Experience in large software product organizations and in delivering software releases to a global market;
-> Ability to stay focused, operate independently, determine problems, and implement solutions;
-> Proven understanding of modern software development;
-> Familiarity with ITIL processes and Agile methodologies;
-> Knowledge of Service Management tools (ServiceNow, Jira);
-> Flexibility to work in non-European time zones depending on service needs;
-> Fluency in English.
Nice to have:
+ Agile Certificate;
+ ITIL Certificate;
+ PMP Certificate;
+ Knowledge of Polish and German languages.
Winged IT is a fast-growing Polish company that provides IT and Tech Pro... Rozwiń
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