Opis stanowiska pracy

We are looking for the candidates for the position of :

IT Analyst with English (1st line support)

The IT Service Desk Analyst is the ‘first line’ contact for all end user (customer) IT Requests and Incidents.

Are you ready for the next step in your international career? Please send us your CV in English.

You will be responsible for:
- Providing first line support for the company employees workstations, servers, application software, and hardware
- Diagnosing and resolving issues related to IT, LAN/WAN, MS Office, Windows, VPN, Active Directory
- Handling End users queries in English via phone, chat, email, and ticketing system SNOW

Requirements:
- At least 1 year of experience in helpdesk support with knowledge of IT Service Desk
- Advanced level of English (written and spoken) is essential to support global users
- Good knowledge of Windows, Microsoft Office, SNOW
- Technical knowledge such as PC/Laptop configuration familiarity
- Sound knowledge of ITIL Framework
- Excellent customer service skills
- Analytical skills
- Being able to communicate with other team members effectively
- Can do attitude
- Ability to gain new skills quickly
- Willingness to work in rotational shifts 24x7 (mainly afternoon-evening)


Nice to have:

- Bachelor's degree

Benefits:
- Benefit package (private medical care, Multisport card)
- Friendly working atmosphere and clear career path
- Wide range of trainings