Global Snapshots Client Liaison with German
Workplace: Warszawa
As a leader in marketing and media information, Nielsen is one of the most trusted sources of business intelligence for the world's top brands. The work we do makes a significant difference to how businesses and brands perform in markets around the world. At Nielsen we all share a commitment to our core values of being connected, open, useful and personal in how we work — with each other, our partners, and our clients.
We are looking for experienced and passionate people to join our teams in Warsaw location.
Global Snapshots Client Liaison with German
SIMPLY PUT: The Global Snapshot Client Liaison is the key operational contact for clients and Nielsen countries worldwide, working on the design and management of the production and delivery of the multi-country reports. The Global Snapshot Client Liaison ensures the reports optimally combine client needs and existing data sources. Good project design with appropriate set-up is crucial for good quality and on time deliveries.
Role Purpose
Global Snapshots are ad hoc multi country quick turnaround back data reports, a fast growing business area within Nielsen. For the hundreds of global and local clients, Global Snapshots are their only market data source and a step stone to wider Nielsen services.
CHALLENGES THAT AWAIT YOU:
- Manage the operational contacts and regular meetings with your clients and respond to clients’ queries;
- Coordinate database and production of the reports regarding allocated areas (i.e. countries/categories) (Snapshot tool);
- Provide services which meet client needs – discuss and advise clients and account managers on how reports including multiple country information can be set up and delivered the best way possible;
- Support clients on new business opportunities and on technical requirements;
- Key touchpoint both externally (for the client) and internally (Nielsen network in local countries) with proactive communication and transparency on issues, service, technology updates etc;
- Coordination of production activities with our offshore partners;
- Work on process and service improvement to bring efficiency, productivity and flexibility in global snapshot team;
YOUR PROFILE:
- Strong communication skills – very good English (spoken), German (strong reading & writing);
- Advanced working knowledge of Microsoft Excel;
- 2-3 years of experience in operational environment;
- Strong project management skills with analytical mindset;
- Effective communicator in challenging situations - Client facing skills;
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