Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
For more details about us please see our web site: www.elavon.com
Deployment Analyst
Location: WarszawaMain responsibilities:
- Manage and effectively resolve queries in relation to deployment/ 3rd party Vendor performance
- Monitor that all installations / deployments/ recoveries including terminal deactivation and fee removal are fulfilled within agreed Service Level Agreement timeframes
- Complete Quality checks on Vendor Performance
- Maintain functional area mailbox within required SLA
- Manage and support large merchant installations & provide support in deployment related projects
- Perform outbound/inbound calls to/from vendors in English and Polish
- Liaise with vendor manager and third parties to gather information and resolve escalated issues
- Participate in developing of procedures and processes and ensure that they meet and exceed customer satisfaction and business requirements,
- Handle/Participate in meetings/conference calls with other departments and vendors when required
- Evaluate data and performance trends to identify improvement opportunities and associated issues and risks, continuously work to improve vendor performance levels
- Prepare reports and presentations
Requirements:
- Excellent written and verbal communication skills
- Very good English and Polish skills
- Problem-solving and ability to handle difficult queries by email and phone
- Ability to work well within a team environment achieving predetermined targets but also demonstrating their own initiative when required
- Ability to learn new processes and adapt to new changes quickly
- Self-motivated, confident, organized
- Analytical skills will be an advantage
- Good knowledge of MS Office (especially of Excel)
We offer:
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
Please apply with the button on the right side of this job offer.
