Customer Service Specialist with Estonian
WarszawaCustomer Service Specialist with Estonian
Warszawa
NR REF.: 1175142
International pharmaceutical company based in Warsaw is looking for a person with Estonian language.
Duties
Requirements
High School/Secondary Education or Equivalent Years of experience: 2-4 years
High School/Secondary Education or Equivalent Years of experience: 2-4 years
We offer
If this offer seems to be interesting for you please send us your resume.
Warszawa
NR REF.: 1175142
International pharmaceutical company based in Warsaw is looking for a person with Estonian language.
Duties
- Entering and processing orders from internal and external customers accordingly with standards and SOPs
- Providing high-quality services and support in everyday customer service activities
- Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction
- Providing feedback in response to customer inquiries
- Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications
- Issuing sales invoices, correction invoices, credit notes
- Identify process gaps and implement improvement actions
- Participation in internal and external audits regarding the operation of processes and documentation (auditee role)
- Participation in projects conducted by the Customer Service Department
- Active cooperation with other departments in the company
- Performing tasks ordered by the supervisor
- Close cooperation with Sales Department
- Acquiring and analyzing data necessary to achieve the goals and KPIs of CS Department
- Participation in training and meetings related to CS responsibilities
- Coordinating Service & Repairs process
- Providing back-up during the absence of other employees
Requirements
- Estonian Language Knowledge – Good to Excellent (written & oral); Polish or English fluent
- System knowledge: SAP (will be an asset)
- Relevant applications for workflows, approvals, complaint management
- MS Office (Excel, Word, Power Point, Outlook)
High School/Secondary Education or Equivalent Years of experience: 2-4 years
High School/Secondary Education or Equivalent Years of experience: 2-4 years
We offer
- Full package of benefits
- Employment contract
- Hybrid work (3 days from the office and 2 remotely)
- Multicultural place of work
- Attractive salary - consistent with experience and qualifications
If this offer seems to be interesting for you please send us your resume.
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