Customer Service Representative with FRENCH+ Another EU Language+ English

What you’ll do:

- Managing customers’ business needs over the phone

- Processing customers’ requests and updating data in the computer systems
Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)

- Helping with the implementation of our Sales and Marketing Plan

- Generating innovative ideas and solutions that will improve customers satisfaction

- Contributing to projects in various departments outside of regular responsibilities

- Assisting other team members to leverage and develop their capabilities

What you’ll need:

- Enthusiastic, communicative people that are willing to support our customers

- With excellent knowledge of French and English

- Knowledge of additional European language

- Not afraid of facing new challenges or opportunities

- With an enthusiastic approach to teamwork and focus on internal and external customers

- Knowledge of MS Office applications, especially Excel and PowerPoint is needed

- Previous experience in Customer Service will be a huge plus