Rodzaj pracy: Full time
Rodzaj umowy: Permanent
Ilość wakatów: 1
Minimalne doświadczenie: Two years
Wykształcenie: Bachelor
Branża: Jobs in Health & Safety / Environmental Protection / ESG
Responsibilities
- Handling incoming calls, inquiries, requests
- Develop integrated product solution referring to customer specific requests
- Advice Customers regarding order delivery status, products, marketing materials etc.
- Entering transactions and processes
- Handling outbound calls to customers to clarify order requirements when necessary
- Answering order related questions
- Order Acknowledgment
- Support the pricing process, where required
- Coordination of the ordering and delivery processes
- Handling customer complaints (including warranty claims)
- Accounts receivables - overdue invoices - contact customers to check what needs to be done
- Quality Field Actions communication and coordination with affected customers
- Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
Requirements
- 2 years in a similar job responsible for handling customer requirements post/pre order.
- SAP or other ERP experience.
- Bachelor"s degree in related field
- Experience in handling customers/suppliers and solving problems
- Excellent communication skills - both verbal and written
- Detailed orientated with analytical skills
- Excel and Microsoft tools experience
- Fluent in English (C1 level is a must)
We offer:
- Competetive salary
- Employment contract,
- Medical care package for employees and family members,
- Extended Pension Plan (PPK) - additional 1%
- Annual salary review (Bonus, merit)
- Attractive Recognition Programmes (Equity awards, WOW awards, Service awards)
- Employee Assistance Programme - Employee Wellbeing Programme
- Employment Referral Programme - 1000$
- Flexible work arrangements,
- Brand new, biker friendly office in the center of Warsaw with a convenient public transport connection
- A stable employment in a company - a leader in safety technology
- Opportunity to work on a variety of projects with a cross-functional, dynamic team.
- Highly ethical work environment respecting employee diversity
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
Responsibilities
- Handling incoming calls, inquiries, requests
- Develop integrated product solution referring to customer specific requests
- Advice Customers regarding order delivery status, products, marketing materials etc.
- Entering transactions and processes
- Handling outbound calls to customers to clarify order requirements when necessary
- Answering order related questions
- Order Acknowledgment
- Support the pricing process, where required
- Coordination of the ordering and delivery processes
- Handling customer complaints (including warranty claims)
- Accounts receivables - overdue invoices - contact customers to check what needs to be done
- Quality Field Actions communication and coordination with affected customers
- Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
Requirements
- 2 years in a similar job responsible for handling customer requirements post/pre order.
- SAP or other ERP experience.
- Bachelor"s degree in related field
- Experience in handling customers/suppliers and solving problems
- Excellent communication skills - both verbal and written
- Detailed orientated with analytical skills
- Excel and Microsoft tools experience
- Fluent in English (C1 level is a must)
We offer:
- Competetive salary
- Employment contract,
- Medical care package for employees and family members,
- Extended Pension Plan (PPK) - additional 1%
- Annual salary review (Bonus, merit)
- Attractive Recognition Programmes (Equity awards, WOW awards, Service awards)
- Employee Assistance Programme - Employee Wellbeing Programme
- Employment Referral Programme - 1000$
- Flexible work arrangements,
- Brand new, biker friendly office in the center of Warsaw with a convenient public transport connection
- A stable employment in a company - a leader in safety technology
- Opportunity to work on a variety of projects with a cross-functional, dynamic team.
- Highly ethical work environment respecting employee diversity
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- Two years
- Min. education
- Bachelor
- Industry / category
- Jobs in Health & Safety / Environmental Protection / ESG
Employer legal information
The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect the lawfulness of the processing that had been performed under the consent prior to its withdrawal.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.