Dziękujemy za korzystanie z infoPraca.pl. Data wydruku 19/06/2021.

Customer Care Manager with Hungarian

Kraków, małopolskie

Grafton Recruitment Sp. z o.o.

Opis stanowiska pracy

6-24-61308

For our client, an international e-commerce company, due to the intensive development of the office in Krakow, we are looking for a person for the position of Customer Care Manager with Hungarian.


Responsibilities:

- Responsibility for operational managing of our external service providers/call center teams in the daily business
- Supervision of Customer escalations and resolving them from 3 level perspective within our CRM-environment
- Providing a structured response to customer queries on product/process optimization
- Observance of the country-specific process instructions and guidelines
- Daily KPI monitoring, KPI developments and target deviations checks
- Support with the development of customer care concepts and standards
- Making data-driven decisions, analyzing and improving current processes
- Close cooperation with Central and national Customer Care Managers (regular meetings, alignment, knowledge sharing)
- Support with the development of Customer Care concepts and standards
- Overseeing all Customer Care communication channels including Social Media (Facebook, Instagram)

Requirements:
- Native Hungarian, English working proficiency
- University or college degree
- At least 3 years of work experience in Customer Care area in an international environment
- Experience in working with external service providers would be a benefit
- Advanced knowledge in using CRM tool
- Professional background in e-commerce preferred but not a must
- Strong analytical and problem-solving skills
- Flexible and reliable team player with a passion for communication

Benefits:
- Chance to become a part of dynamically growing international company
- Training opportunities and professional development in e-commerce and other areas
- Motivated multi-cultural teams and enjoyable work atmosphere
- English and German language courses on company premises
- Benefit package
- Fresh fruits and beverages, company events
- Discount in zooplus shop
- Central office location
- Full time employment contract
- Flexible working hours
- Extra days off

Prezentacja firmy

Grafton Recruitment jest światowej klasy firmą rekrutacyjną. Posiada oddziały w 14... krajach, takich jak Wielka Brytania, Irlandia, Chile, Czechy, Słowacja, Węgry, Polska, Litwa, Rosja, Portugalia, Francja, Belgia, Turcja i Zjednoczone Emiraty Arabskie. Grafton Recruitment Polska został założony w 1997 roku. Oferujemy zatrudnienie stałe, umowy i pracowników czasowych różnych branży.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
18/05/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Sprzedaż / Handel / Praca w sklepie , Praca Kadra zarządzająca , Praca Obsługa klienta
do góry