Cross Border Customer Service Expert
WarszawaCross Border Customer Service Expert
Warszawa
NR REF.: 1153811
We are helping our client, one of the biggest e-commerce companies, to establish a new office in Warsaw. The company is successfully and rapidly expanding worldwide and sees a great potential on Polish market, as a start of further development in Europe.
The Operation teams covers the operational end-to-end process, from when the buyer searches for a product listed on the platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
You will join the company as a Cross Border Customer Service Expert you will be responsible for:
You are a perfect candidate if you have:
What can we offer?
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Warszawa
NR REF.: 1153811
We are helping our client, one of the biggest e-commerce companies, to establish a new office in Warsaw. The company is successfully and rapidly expanding worldwide and sees a great potential on Polish market, as a start of further development in Europe.
The Operation teams covers the operational end-to-end process, from when the buyer searches for a product listed on the platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
You will join the company as a Cross Border Customer Service Expert you will be responsible for:
- Lead and managing cross border customer service teams
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Helping improve internal operational efficiency
- Co-ordinate with other teams in different locations
- Manage, train and coach contact center’s team members and monitor staff’s performance according to established monitoring standards
- Handle customer and sellers queries and complaints
You are a perfect candidate if you have:
- Bachelor's degree or higher in any related fields
- At least 5 years of experience in contact center background (preferably chat)
- Able to adapt to fast pace environment is a must
- Proficient in communication both English and Polish
- Nice to have at least communicative level of Mandarin Chinese (but it is not mandatory)
- Self-motivated, independent, pro-active with little supervision
- Nice to have people management skills
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and enquiry
What can we offer?
- Multinational environment
- Great development opportunities
- Having impact on establishing new business
- Possibility of home office
- Flexible working hours
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
