HCL Technologies is a next-generation global technology company that helps enterprises reimagine
their businesses for the digital age. Our technology products, services and engineering are built on
four decades of innovation, with a world-renowned management philosophy, a strong culture of
invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network
of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries,
HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the
Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st
March, 2020.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
Due to our growing business needs we are looking for:
Critical Incident Manager
Workplace: WarszawaDaily Activities:
- Critical Incident Management and resolution end-to-end.
- Responsible for achieving Service Level Targets by pushing and probing technical SMEs and provide business and IT Leadership with timely accurate updates
- Appropriately obtain the risk when business decisions are made, demonstratE particular consideration for reputation and safeguarding the environment.
- Apply sound judgment during the incident resolution.
- Resolve problems, and provide resolution to restore services.
- Provide Root Cause Analysis (RCA) post incident restoration, complex processes.
Certifications
- ITIL V4 Foundation – Mandatory
- Certifications in one of the technical area is mandatory - Database and App server for application area, CCNA, MCSE, MCITP, MCP, SNIA, VCP, Security related for network and security area.
Additional Skills
- Hands-on experience in any of these platforms: Oracle Database, SQL Server, WAS implementation and operations, Networking, Unix, Windows, Cloud Environment.
- Knowledge on regulatory compliance requirements.
- Strong understanding of IT Service Management.
- Experience with handling Technology Operations in any platform.
Soft Skills:
- Effective written and verbal communication skills
- Strong analytic and diagnostic skills
- Highly confident and logical.
- Ability to communicate technical concepts to non-technical audience.
- Good communication and conversation skills (both verbal and written)
We offer:
- Life insurance
- Private healthcare
- MultiSport Card
- Clear career path in a growing multinational organization
Job type: permanent, full time
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please apply with the Apply button on the right side of this job offer.
