CONTACT CENTER MANAGER WITH FRENCH
Warszawa CONTACT CENTER MANAGER WITH FRENCH
Warszawa
NR REF.: 1095444
HAYS IS RECRUITING FOR MARS POLAND!
Mars is a global organization with a history reaching back over 100 years and at the same time staying true to its values and remaining a family run and owned business. Nowadays the Mars family of Associates is 80 000 and present in 80 countries with iconic brands such as M&M’s®, Snickers®, Orbit®, Pedigree®. All Associates are passionate about The Five Principals that guide them through their professional lives: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Mars is one of the most desired employers. In 2017, a third time in a row, have been ranked as one of the Most Desired Employers in the FMCG industry, in the opinion of professionals and managers in the Antal International study; and recognized by Great Place to Work® as one of the Best Workplaces in Poland and the Best Multinational Workplace in Europe and globally.
NEW POSSIBILITIES WITHIN MARS
Hays is recruiting for positions within MyP&O (People and Organization) which is a part of a global network of Service Centers.
This HR Service Center aims to be the best in providing outstanding customer experience focusing on the needs of Mars Associates, helping them and guiding through their Mars adventure. Associates working within this center will have a chance to be a part of a brand new challenge, supporting 7 European countries in their HR matters and developing their carriers within Mars Family.
ABOUT POSITION
This role supervises a group of Contact Center Analysts in the MyP&O organization to resolve customer inquiries and requests via phone and email. A key focus will be on maintaining Contact Center operational objectives and managing the delivery of exceptional customer service. This role will also be responsible for answering calls from Associates – the role the Contact Center Analysts perform.
BENEFITS
• Opportunity to work in newly developing structures
• Individual approach in career planning
• Attractive bonus system
• Private medical care in Medicover
• Benefit Systems corporate card (Multisport)
• Life insurance
• Pension plan
• Employee discount for company products
• Lunch vouchers
• Convenient location in city center of Warsaw
CANDIDATE REQUIREMENTS
We are looking for the Candidates ideally with two years of experience on a similar position in international, dynamic environment. Familiarity with HR processes and practices as well as understanding of Contact Center environment is necessary. Fluent English and French is required as well as well as motivation to develop in HR in an international organization and a well-known brand.
Warszawa
NR REF.: 1095444
HAYS IS RECRUITING FOR MARS POLAND!
Mars is a global organization with a history reaching back over 100 years and at the same time staying true to its values and remaining a family run and owned business. Nowadays the Mars family of Associates is 80 000 and present in 80 countries with iconic brands such as M&M’s®, Snickers®, Orbit®, Pedigree®. All Associates are passionate about The Five Principals that guide them through their professional lives: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Mars is one of the most desired employers. In 2017, a third time in a row, have been ranked as one of the Most Desired Employers in the FMCG industry, in the opinion of professionals and managers in the Antal International study; and recognized by Great Place to Work® as one of the Best Workplaces in Poland and the Best Multinational Workplace in Europe and globally.
NEW POSSIBILITIES WITHIN MARS
Hays is recruiting for positions within MyP&O (People and Organization) which is a part of a global network of Service Centers.
This HR Service Center aims to be the best in providing outstanding customer experience focusing on the needs of Mars Associates, helping them and guiding through their Mars adventure. Associates working within this center will have a chance to be a part of a brand new challenge, supporting 7 European countries in their HR matters and developing their carriers within Mars Family.
ABOUT POSITION
This role supervises a group of Contact Center Analysts in the MyP&O organization to resolve customer inquiries and requests via phone and email. A key focus will be on maintaining Contact Center operational objectives and managing the delivery of exceptional customer service. This role will also be responsible for answering calls from Associates – the role the Contact Center Analysts perform.
BENEFITS
• Opportunity to work in newly developing structures
• Individual approach in career planning
• Attractive bonus system
• Private medical care in Medicover
• Benefit Systems corporate card (Multisport)
• Life insurance
• Pension plan
• Employee discount for company products
• Lunch vouchers
• Convenient location in city center of Warsaw
CANDIDATE REQUIREMENTS
We are looking for the Candidates ideally with two years of experience on a similar position in international, dynamic environment. Familiarity with HR processes and practices as well as understanding of Contact Center environment is necessary. Fluent English and French is required as well as well as motivation to develop in HR in an international organization and a well-known brand.
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