Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
For more details about us please see our web site: www.elavon.com
Complaints Analyst
Location: WarszawaKey Responsibilities:
- Assist in evaluating and resolving complaints received from our acquiring customers. Complaints may be referred directly from the customer or alternatively, from various business lines across the organization. Customer complaints are logged through our website, email, telephone, fax or letter.
- Work under guidance of financial rules, terms and conditions associated with contracting to acquiring services. The position often involves collaboration with our Legal Department in relation to Regulatory and Legal cases or those relating to Consumer Protection policies and procedures.
- Consistently ensure awareness of their responsibility to maintain professionalism, attentiveness, and ability to provide on-going assistance in each interaction with our customer.
- Administration duties which may include filing, scanning and copying documents
- Maintain a high level of confidentiality and professionalism;
Requirements:
- Ability to communicate with people in a professional and courteous manner in person, on the telephone, and through written communication;
- Ability to answer complex calls in a professional, understanding manner;
- Basic computer skills, including keyboarding and searching the internet -Microsoft applications such as Word and Excel;
- Ability to use various office technologies such as fax machines, copiers, scanners, computers, and telephones with ability to multi-task;
- Strong oral and written communication skills;
- Ability to work in a fast paced learning environment
We offer:
- Full time position for 3 months, employment agreement;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
Please apply with the button on the right side of this job offer.
