Our Clinet is the world's global provider dedicated to financial technologies. The role of the Application Support Consultant is to consult on application developments, application deployments, technical administration, problem identification and resolution in order to support users and clients.
Application Support ConsultantMiejsce pracy: Warszawa
Main Activities:
- Technical leadership across the support teams.
- To consult and provide guidance on new product development ensuring they will fit within the production environment.
- Management of escalated and client sensitive issues with real time reporting to senior Support Services management, Service Delivery Managers and back to the client.
- To undertake in-depth investigations into complex business\technical problems with the goal to understanding root cause and consequently passing to the Development Team detailing the suggested code resolution.
- Proactive event management and incident prevention, utilising tools such as App Dynamics.
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The analysis and resolution of complex incidents raised by Clients including;
- Identification of faulty software and omissions in functionality (including debugging code where necessary)
- Correction to data where required on client databases
- Correction of problems caused by incorrect use of application functionality
- Correction of system configuration faults.
Key Skills:
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Very Strong understanding of all aspects of the systems\software development life cycle and service management processes:
- Code promotion and release process
- Change Control
- Incident and Problem Management
- Availability Management
- Contingency planning / Business Continuity / Risk Management Planning
- Configuration Management
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A strong understanding of the infrastructure within which the application exists, covering:
- Core infrastructure, Network topologies and components, Firewalls, Switching, SAN, Load balancers
- The Java software platform and concepts
- Performance Analysis, event management tools and investigations
- Technical knowledge of programming/debugging in Java J2EE environments or Jboss Middleware.
- In depth understanding of database concepts (specifically Oracle), which will include design, interrogation (SQL), maintenance and performance tuning.
We offer:
- Full-time contract of employment
- Attractive salary and benefit package (private health care, life insurance, Multisport card, free English lessons)
- Flexible working arrangements
- Health and wellbeing initiatives
- Service award recognition
- A clear career path
- Office in the Centre of Warsaw
If You are looking for new challenges in IT/Telecom, I'm the right person to contact with. Send CV and let me manage the rest.
Mail: katarzyna.rzepka@hrk.eu, +48 506 287 602
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