Application Manager – Order Management System
Warszawa Application Manager – Order Management System
Warszawa
NR REF.: 1135902
Your new team
We are looking for a driven and experienced Application Manager to be part of the Application Maintenance & Support team, focused on the ‘Business As Usual’ (RUN) in Pandora’s Global IT Operations team. You’ll be taking part in discussions together with the business, product, development teams, vendors and/or project team members.
You will report to the Cross Functional Application Team Lead within the Application Maintenance Team. You will be working in the Application Maintenance team within the Global IT Operations organization. There’s limited travelling need, and our aim is to onboard as early as possible.
Your next role
You will be responsible for the IT support model and ensuring operational system availability. You will ensure transition from “Build” to “Run” and support one or more related Order Management System (OMS). You will become accountable availability and act as main contact point for the application(s) when they are operational. You will engage with end users and vendors to manage the processes in the resolution of incidents.
Main responsibilities:
What you’ll need to succeed
Professional qualifications:
Personal qualifications:
What you’ll get in return
You will join a fast-growing, recognisable retail brand, where concern for the employees is always a number one priority, demonstrated by cherishing three core values: pride, passion and performance, bound together by mutual trust.
The company offers a contract of employment together with a benefit package including:
Interested?
If you see yourself in the position and would like to be part of the PANDORA world, click 'apply now' to forward an up-to-date copy of your CV in English.
Should you have any questions regarding the role, feel free to contact our Hays Recruitment Partner, Katarzyna Olejniczak (contact details below).
Warszawa
NR REF.: 1135902
Your new team
We are looking for a driven and experienced Application Manager to be part of the Application Maintenance & Support team, focused on the ‘Business As Usual’ (RUN) in Pandora’s Global IT Operations team. You’ll be taking part in discussions together with the business, product, development teams, vendors and/or project team members.
You will report to the Cross Functional Application Team Lead within the Application Maintenance Team. You will be working in the Application Maintenance team within the Global IT Operations organization. There’s limited travelling need, and our aim is to onboard as early as possible.
Your next role
You will be responsible for the IT support model and ensuring operational system availability. You will ensure transition from “Build” to “Run” and support one or more related Order Management System (OMS). You will become accountable availability and act as main contact point for the application(s) when they are operational. You will engage with end users and vendors to manage the processes in the resolution of incidents.
Main responsibilities:
- Manage the maintenance and support related to the application’s upcoming developments, upgrades and/or minor enhancements
- Accountable for the continual service improvements of the application
- In close collaboration with the Business, Product Development Owners, to monitor, evaluate, report and plan proactively, on the risks, quality, costs and growth perspectives and in general the state of application
- Ensure that when Projects are delivered to Operations, the process is smooth, trouble-free and done at an agreed and acceptable level of quality
- Support enablement for additional Omni-specific services as identified
- Monitor SLA adherence for a few selected suppliers providing support
What you’ll need to succeed
Professional qualifications:
- Minimum 3+ years of experience working as Application Manager and preferable in an international environment
- An ITIL V3 Certificate - Foundation or higher
- Experience supporting Order Management eCommerce applications and Omni services
- Experience supporting and working with IBM Sterling Order Management would be an advantage but is not required
- Experience working with service desk services and other 3rd party vendors providing support services
- Excellent communication skills
- Excellent English skills - verbal and written communication skills
- Project management fundamentals at a level to smoothly interact in the IT projects
Personal qualifications:
- Demonstrate the ability to independently determine approach to work, and provide a detailed review of completed work for accuracy and efficiency
- A dynamic profile with a result-oriented approach to work and an ability to motivate others to deliver results
- Flexibility and ability to effectively handle multiple priorities and assignments
- Diagnostics and problem-solving skills to achieve optimal performance
- Business acumen with well-developed in presentation and facilitation skills
- An international mindset
What you’ll get in return
You will join a fast-growing, recognisable retail brand, where concern for the employees is always a number one priority, demonstrated by cherishing three core values: pride, passion and performance, bound together by mutual trust.
The company offers a contract of employment together with a benefit package including:
- Medical and dental care for employees and their closest family,
- Life insurance program and assistance services package,
- Multisport card and other benefits available on our online cafeteria platform,
- Work-life balance initiatives and flexible working hours,
- Home Office possibilities,
- Pension Program (PPE),
- Internal & External trainings,
- Modern office and comfortable working environment (ergonomic office desks and chairs, free coffee, tea, soft drinks and fruits).
Interested?
If you see yourself in the position and would like to be part of the PANDORA world, click 'apply now' to forward an up-to-date copy of your CV in English.
Should you have any questions regarding the role, feel free to contact our Hays Recruitment Partner, Katarzyna Olejniczak (contact details below).
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