Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:

Workforce Manager

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. IT Operations manages the IT infrastructure and supporting services that are critical for our employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centers, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices. Within IT Infrastructure, Telecommunications provide services covering networks, security, voice, video, contact centre, trade floor and media recording. We are currently seeking an experienced professional to join our team in the role of Workforce Manager.

Key Accountabilities:

Ownership of end-to-end time resource time recording processes within Telecommunication Services for approximately 500 individuals across 65 countries
Ensure resourcing is compliant with appropriate planning and billing processes/systems, including Clarity, Oracle Fusion and industry standard business transformation framework
Planning, monitoring, analysis and reporting on time recording to ensure targets are met
Ensuring correct and accurate time planning, recording and reporting, through monitoring and activity analysis
Administration of Run the Bank and Change the Bank resource plans
Providing guidance and support to business and technology teams on resource plans and compliant system usage, namely Clarity
Telecommunications wide and targeted communications of updates, changes and guidance
Ensuring workforce management contributes to effective financial performance
Liaising with Telecommunications, HR and COO teams to ensure workforce requirements are met within budgetary and policy constraints
Providing reporting as required (e.g. weekly, monthly, annual)
Analysis and generation of management information to support decision making
Supporting wider workforce management and resourcing processes, including planning, approval processes, recruitment and onboarding
Support and provide insight for delivery of strategic plans, transformational activity and operating model changes

Requirements:

5 years plus relevant experience, ideally within Financial Services technology functions
Degree level education or equivalent
English language required
Detailed understanding and experience of workforce management
Strong Clarity skills and experience preferred
Strong stakeholder management and communication capabilities
Experience working with annual operating plans
Sound knowledge and understanding of the telecommunications landscape and industry preferred
Experience of working in a global team
Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group
Flexible and adaptable to changing activities, schedules and work loads

We offer:

Stable job in professional team
Interesting path of career in an international organization
Consistent scope of responsibilities
Private health care, employees’ benefits
Possibility of remote working
Commutable office location
Casual dress code
Cultural exchange