Video Media Support Technician
Location: WarsawAn opportunity to join our client's Media Services team is an important client-facing position in a Bank. Media Services provides video conference, digital media streaming, and digital TV services to the employees. Media Services is part of Collaboration Services, which is in turn part of a larger organization called Bank User Services. Bank User Services provides the core desktop computing capabilities for employees, and leads the associated infrastructure; Collaboration Services provides e-mail, instant message, SharePoint/document management, and media services, as well as supervisory and data retention services for e-mail and messaging.
Team members are located in all main campuses across the globe (Singapore, Pune, Warsaw, London, Raleigh , New York). Media Services Team is providing critical service for all stakeholders and external clients.
RESPONSIBILITIES
- Manage active Video Conference Meetings to assure successful launch and operation.
- Provide end user support during video conference calls for requests or problems that arise in the course of the videoconference meetings.
- Collaborate with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services.
- Review scheduled video conference meetings for accuracy and thoroughness to assure quality.
- Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV.
- Assist with major incident and problem investigations.
SKILLS
MUST
- A higher degree in IT or Telecommunications related disciplines
- At least 2-3 years working experience with Networking, Video or related IT environment in Customer Support / Front Office / L1 user support organizations.
- Working level of knowledge of Audio/Video communications technologies, IP networking, in deployment, configuration and troubleshooting areas. Some video services background and experience preferred.
- Flexibility to work on shifts (9-17 or 15-24) to assist end users during life videoconferences
- Optionally experience in Windows Server administration skills.
NICE TO HAVE
- ITIL Foundation certificate
- 1-2 year experience on Service Desk / L1 support position within bank organization will be advantage
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