Technical Support - Customer Service with German
Person on that position would be responsible for the customer service with German language.
Client Details
For our client, a global leader in the automotive industry, we are looking for Customer Service Specialist. Recruitment is related to the development of the company, and the person in this position will report directly to the Manager in Germany.
Description
- Analysis of parts technical queries (in German) from dealers concerning vehicles,
- Reviewing information provided (description, pictures, manuals, drawings) and identify customer request,
- Request verification using internal system systems and based on SAP architecture,
- Providing answer/solution to requestor (in German)
- Initiating systemic resolution of issue via Technical Query process (in English)
- Reviewing and approving claims for parts catalog errors
- Work in a multi-language environment: German, English and Polish.
Profile
- German fluent - required , English - at least upper intermediate level (written & spoken with emphasis on written language),
- At least 2 years work experience in customer service or similar,
- Knowledge and interest in the automotive industry, vehicle construction.
- Strong analytical skills. Ability to identify and analyze issues and recommend solutions
- High level of MS Office skills (Excel, Access) / knowledge of SAP, BoM and technical drawings would be an advantage
- Ability to work within a dynamic, international team environment,
Job Offer
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience in diverse business areas
- Set of social benefits (attractive medical package, social fund, employee discount program)
- Salary adequate to your competencies
- Interesting work in an innovative, international environment
Please apply via the button on the right side of this job offer.
Job details
Location: Kraków
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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Location: Kraków
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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Job Description
Person on that position would be responsible for the customer service with German language.
Client Details
For our client, a global leader in the automotive industry, we are looking for Customer Service Specialist. Recruitment is related to the development of the company, and the person in this position will report directly to the Manager in Germany.
Description
- Analysis of parts technical queries (in German) from dealers concerning vehicles,
- Reviewing information provided (description, pictures, manuals, drawings) and identify customer request,
- Request verification using internal system systems and based on SAP architecture,
- Providing answer/solution to requestor (in German)
- Initiating systemic resolution of issue via Technical Query process (in English)
- Reviewing and approving claims for parts catalog errors
- Work in a multi-language environment: German, English and Polish.
Profile
- German fluent - required , English - at least upper intermediate level (written & spoken with emphasis on written language),
- At least 2 years work experience in customer service or similar,
- Knowledge and interest in the automotive industry, vehicle construction.
- Strong analytical skills. Ability to identify and analyze issues and recommend solutions
- High level of MS Office skills (Excel, Access) / knowledge of SAP, BoM and technical drawings would be an advantage
- Ability to work within a dynamic, international team environment,
Job Offer
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience in diverse business areas
- Set of social benefits (attractive medical package, social fund, employee discount program)
- Salary adequate to your competencies
- Interesting work in an innovative, international environment
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- Two years
- Min. education
- High School
- Industry / category
- Jobs in Customer Service
