Subskrypcja powiadomień powiodła się. Będziesz jednym z pierwszych, którzy dowiedzą się o podobnych zleceniach. Zawsze możesz zmienić wyrażone uprawnienia w ustawieniach przeglądarki.
Manage staffing, scheduling, coaching, and development for a team of 5-10 members
Create and build a positive collaborative environment
Implement metrics and reporting to ensure agents are trained and performing to expectations
Analyze complex customer problems and generate solutions
Regularly evaluate customer interactions to identify coaching opportunities and provide feedback to management. This includes conducting weekly, formal coaching evaluations for each member of the team
Review and create supporting metrics and daily reports to the management
Be available to assist the team as needed with case escalations, customer escalations, and process/workflow guidance
Provide exceptional customer service to escalated tickets as well as normal incoming volume, particularly on days where peak volume necessitate
Wymagania
B.A. Degree or equivalent in a relevant business discipline highly desired
Fluent English (min. B2, C1 preferred), orally and written
Willingness and flexibility to work also during evening and weekend shifts
Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in decision making and independent problem-solving
Experience in customer service leadership is desired
Proven record of boosting team performance and employee retention rates
Must be flexible, adaptable, and comfortable working in a fast-paced startup environment
Experience in the evaluation, analysis and optimization of customer service processes
Excellent time management and organization skills
Professional, customer based attitude
IT and online business affinity
Prezentacja firmy
Global Travel Solutions GTS is an e-commerce and software start-u...
Global Travel Solutions GTS is an e-commerce and software start-up founded in 2017 with headquarter in Vaduz/Liechtenstein and an additional office in Krakow. We are specialized in the travel and tourism industry and want to set new standards in the industry by providing innovative websites. For this purpose, we have developed our own intelligent software that makes travelling easier. With our software we run our own e-commerce services and support people in 23 languages from more than 25 countries to get to their destinations more effortlessly.
Our goal is to continuously improve and develop our software as well as offering and establishing our service worldwide!
Rozwiń
Dodatkowe informacje
Ostatnia aktualizacja:
04/04/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
2 lata
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Analityka, Praca Obsługa klienta, Praca Kadra zarządzająca
Czy chcesz otrzymywać oferty pracy na podobne stanowiska?