Opis stanowiska pracy
As a Support Engineer, you will be responsible for:
- Handling customers’ technical issues and providing assistance on X-Formation products;
- Cooperation with customers via email, phone, and/or remote sessions;
- Performing an analysis of the practical needs of customers;
- Improving customer satisfaction;
- Cooperating with the sales team and technical team.
What we offer:
- Opportunity to develop your skills;
- Salary 5000 - 8000 PLN gross (UoP) or 6000-9600+VAT (B2B);
- Work in the hybrid mode - at least 2 days per week from the office in Kraków;
- Private medical care (only for UoP option);
- Flexible working hours;
- Comfortable, spacious office (Radzikowskiego street);
- Company's parking facilities;
- Company events;
- Educational fund for courses, books, conferences - you decide;
- Casual working atmosphere (no dress code).
Wymagania
Must-haves:
- IT background (eg. IT courses, education related to computer science, or any technical college);
- Ability to analyze error logs and servers’ outputs;
- Motivation to acquire new skills;
- Customer-oriented personality;
- Ability to identify customer needs and solve problems of moderate to high complexity;
- Good organizational skills and ability to prioritize tasks;
- Analytical and problem resolution skills;
- Excellent communication skills (English).
Nice-to-haves:
- Understanding of Linux OS (a plus);
- Knowledge of Software Licensing;
- Knowledge of Active Directory and MySQL;
- Previous customer experience.
At X-Formation, we achieve success by building extraordinary teams with exceptional people -- that means finding the best and brightest to join us.
Does that sound like you?
Prezentacja firmy
Please see our website and learn more about joining our team!X-Formation...
Please see our website and learn more about joining our team!X-Formation is a Danish company focused on providing superior license management solutions that help companies increase the productivity of their business operations and cut costs. X-Formation’s products are used by small to large businesses around the world, including Fortune 500 companies and other billion-dollar corporations such as Siemens, Nokia, NASA, Honda, to name just a few. Our customers represent virtually every industry, from computer graphics, movie production, automotive, aircraft, aerospace, military, bio-informatics, to education, and more.Quality over quantityWhat distinguishes us from other software companies is our ability to roll out frequent releases that deliver very high-quality software products. At X-Formation you can forget about senseless meetings and brace yourself for work under minimal supervision.How we workAt X-Formation we foster a culture and atmosphere of continuous development. We know the advantages of Agile (Scrum, Kanban) software development strategy and appreciate the idea of continuous improvement, so we constantly collaborate across our teams and experiment with new technologies, ideas, and concepts. We are also aware of the importance of well-designed, thoroughly tested, and evaluated software, which allows for faster changes, a safer environment, more time, and, perhaps most importantly of all, greater pleasure and fun.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 03/10/2025
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas określony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- mniej niż 1 rok
- Min. wykształcenie:
- Średnie zawodowe
- Wynagrodzenie
- 5 000PLN - 8 000PLN / Monthly (Brutto)
- Branża / kategoria:
- Praca IT - Programowanie / Analizy
