Support Engineer

As a Support Engineer, you will be responsible for:

- Handling customers’ technical issues and providing proper and fast support to potential and current customers via email, phone and/or remote sessions;

- Cooperating with developers team for second line support or bug fixes;

- Performing analysis of the practical needs of customers;

- Performing software tests for our customers;

- Improving customer satisfaction.

Must-haves:

- Motivation to acquire new skills;

- Customer-oriented personality;

- Ability to identify customer needs and solve problems of moderate to high complexity;

- Good organizational skills and ability to prioritize tasks;

- Analytical and problem resolution skills;

- Advanced English (strong written and verbal communication skills);

- Previous customer service experience.

 

Nice-to-haves:

- Understanding of Linux OS (a plus);

- Knowledge of MySQL;

- Basic licensing knowledge would be an asset;

- Familiar with log files analysis and ability to read code;

- Familiar with Webinar tools (Gotomeeting, WebEx);

- Knowledge of German or Spanish language is a plus.

 

What we offer:

- Opportunity to develop your skills;

- Competitive salary;

- Access to cutting-edge technologies;

- Flexible work hours as an alternative to a “9 to 5” schedule;

- Private medical care and free infant care / Multisport card;

- Comfortable, spacious, brand new office (Radzikowskiego street) with games room, massage chair and shower for cyclists;

- Social fund (weekly sport and social events);

- Educational fund;

- Providing assistance in organizing relocation;

- Company's parking facilities;

- Company events (parties etc.);

- Working along smart and motivated people;

- Casual working atmosphere (no dress code is required for the interview);

- Free sweets and fruit on some days and unlimited coffee all week long :);

- Possibility to work from home.

 

At X-Formation, we achieve success by building extraordinary teams with exceptional people -- that means finding the best and brightest to join us.

Does that sound like you?