W Polsce prowadzimy specjalistyczne usługi rekrutacyjne w obszarze: Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing oraz HR.
Subtower Manager (Service desk services)
Miejsce pracy: 02-017 WarszawaREED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting. Assisting jobseekers and employers since 1960, Reed’s global expertise spans Europe, the Middle East and Asia Pacific. In Poland we specialise in Multilingual Shared Services, Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing.
For our Client Global IT company many times awarded certificate Great Place to work we are looking for Subtower Manager (Service desk Services)
SUBTOWER MANAGER is responsible for the team of 100+ members within Service Desk Services The department scope is the support of Service Desk, and User Management services.
SUBTOWER MANAGER (SERVICE DESK SERVICES)
RELOCATION TO BYDGOSZCZ REQUIRED
Miejsce pracy: Poznań
Subtower Manager
You will be responsible for:
Responsible for assuring that users are provided with efficient and timely first and second level support.
Manages operational activities to ensure high quality of delivered services.
Ensures financial and operational KPIs are met and SLA achievements are on target.
Manages staff through the structure of Team Managers, including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Involved in development of future growth plans and strategy of service desk services in Poland, close cooperation with transition teams & reassuring that global strategy and programs are implemented.
Provides leadership by projecting a positive attitude, and providing learning incentives
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the Company and department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
Requirements:
Knowledge of Service Desk environment (KPIs, Processes, Improvements)
Ability to develop excellent relationships with external and internal customers
Proactive attitude at all levels of operational and strategic tasks
English spoken/written at least at B2/C1 level, knowledge of German (or other languages) highly beneficial
Minimum 5 yrs. experience of working in international environment (either in Poland or abroad) with minimum 3 yrs. experience of working at management position (leading teams of 10+ members)
Demonstrates management and decision making skills concerning information, systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
ITIL certified to at least foundation level (intermediate certification beneficial) Knowledge management experience beneficial
