Service Manager
Kraków Service Manager
Kraków
NR REF.: 1102368
Your new company
For our Client, who is one of the largest banking and financial institutions in the world, located in Kraków, we are currently looking for a person interested in the role of Digital Service Manager.
Your new role
As a Digital Service Manager you will be responsible of handing on role involving all aspects of service delivery, 24/7 operations, effective monitoring, change and release management, logging and alerting in a DevOps environment. The scope of your duties will also include working with global support teams helping coordinate, triage, diagnose, recovery and avoidance of outages within the DevOps enabled cross-functional teams. What is more you will also support cross functional teams with the transition of services into live environments.
What you'll need to succeed
In order to be a successful person on this position you need to possess knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management. You also have to be experienced in working in a DevOps environment. Moreover, experience with ALM tooling such as App Dynamics, New Relic, Splunk and Jira as well as proven track-record of developing and delivering service improvements are required from you. We are looking for Candidates with extensive experience of service management & application production support with knowledge of service recovery, incident and problem management. You should be available to travel both domestic and international. You should also be marked by strong communication and interpersonal skills in order to develop relationships across the business, stakeholders and technical teams.
What you'll get in return
Our Client offers the attractive career path, additional benefits and work in international environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1102368
Your new company
For our Client, who is one of the largest banking and financial institutions in the world, located in Kraków, we are currently looking for a person interested in the role of Digital Service Manager.
Your new role
As a Digital Service Manager you will be responsible of handing on role involving all aspects of service delivery, 24/7 operations, effective monitoring, change and release management, logging and alerting in a DevOps environment. The scope of your duties will also include working with global support teams helping coordinate, triage, diagnose, recovery and avoidance of outages within the DevOps enabled cross-functional teams. What is more you will also support cross functional teams with the transition of services into live environments.
What you'll need to succeed
In order to be a successful person on this position you need to possess knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management. You also have to be experienced in working in a DevOps environment. Moreover, experience with ALM tooling such as App Dynamics, New Relic, Splunk and Jira as well as proven track-record of developing and delivering service improvements are required from you. We are looking for Candidates with extensive experience of service management & application production support with knowledge of service recovery, incident and problem management. You should be available to travel both domestic and international. You should also be marked by strong communication and interpersonal skills in order to develop relationships across the business, stakeholders and technical teams.
What you'll get in return
Our Client offers the attractive career path, additional benefits and work in international environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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