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Service Desk Analyst with French

Kraków, małopolskie

HRO Recruitment

Opis stanowiska pracy

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.

We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

Service Desk Analyst with French

Location: Kraków

 

Service Desk Analyst is responsible for providing first line technical support to internal users with a focus on delivering excellent customer experience. They respond to users’ calls, analyze issues and perform required troubleshooting as per procedures. Service Desk Analyst logs all incidents in the system along with the description and steps taken and when needed transfers the incidents to second/third line of support. Service Desk Analyst handles also tickets raised directly by users through internal non-voice channel.

 

Key Accountabilities:

Provide technical support to internal users with a focus on delivering excellent customer experience

Understand the customer’s issue and ensure that the necessary action is carried out to resolve it

Resolve a high percentage of calls at first point of contact through the use of the knowledge base

Raise incidents/tickets to escalate problems to second and third level support areas as appropriate

Document incidents properly with accordance to quality standards

Ensure that the ticket kickback/errors are maintained low

Handle optimal number of calls/tickets based on volume

Focus on identifying projects/opportunities for process improvement to eliminate calls

Provide support to the Team and Team Leaders/Manager

 

Requirements:

Fluent French Language – written and spoken

Intermediate English language – written and spoken

Excellent interpersonal and communication skills

Proactive and self-motivated attitude

Experience in international and multicultural environment

Quick learner with an ability to share knowledge

Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations

Great analytics thinking and problem solving skills

Basic knowledge of IT infrastructure and good knowledge of MS Office tools

Bachelor’s degree in Computer Science /related technical field or equivalent experience would be an asset

 

We offer:

Stable job in professional team

Interesting path of career in an international organization

Consistent scope of responsibilities

An unique challenge to work with comprehensive IT platforms and technologies

Application specific and IT Trainings

 

 

 

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

 

 

 

Prezentacja firmy

HRO Recruitment to brand firmy HRO Personnel, dynamicznie rozwijającego się dostawcy... usług w obszarze rekrutacji i zarządzania zasobami ludzkimi (numer wpisu do rejestru 6696). Świadczymy usługi w zakresie realizacji projektów z obszaru zarządzania zasobami ludzkimi – w tym usługi rekrutacyjne na wszystkie szczeble zarządzania, pracy tymczasowej, outsourcingu kadrowo-płacowego oraz outsourcingu personelu.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
10/05/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
1
Min. doświadczenie:
2 lata
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca IT - Project Management
do góry